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What ever happen to customer satisfaction?
Apparently Dell only wants to make money and not assure customer satisfaction. How do they expect to keep their customers when they can't assist them unless you pay a fee of 69 dollars for a minor issue. Basically what Dell as a company is telling me is go some where else for better assitance. This is not a service we provide unless you empty out you wallet. Dell needs to read the blogs on numorous websites as well as their own so that they can realize the major issues their customers have with this low grade company.
ctalia4000
2 Intern
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1325 Posts
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Posted December 11th, 2009 14:00
san81,
Sorry to hear, you are having a problem with your computer. You may want to post information about your system issue(s) in the appropriate forum and maybe someone here can help.
beamermt25
468 Posts
440
0
Posted December 11th, 2009 14:00
Hi! It sounds like your computer is out of warranty? If that is the case then there is generally a charge for tech support on out of warranty products, and that is the same in any company (also depends on the issue). If it is still in warranty then as long as its a hardware issue you should be covered? Software issues are generally only warrantied for 90ish days.