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VPN GX270
Does Sonicwall Global Client Software 2.0.0.0 have any known incompatibility issuses with Dell Optiplex GX270 computers? I am trying to access email from a MS Exchange 2000 Server remotely from home using a brand new Dell Optiplex GX270 (P4 2.4GHz, 512MB RAM, 80GB HD, XP Pro SP1) with MS Outlook 2002 (XP) and Sonicwall Global VPN Client Software 2.0.0.0 through a Pro300 firewall. The VPN Policy connects fine, I am able to ping all the servers on the remote network from home using a Linksys Wireless BEFW11S4 Router (Firmware 1.45)connected to a 3Com Home Connect (aka Shark Fin) Cable Modem. The Dell Optiplex GX270 is hard wired to the router. The problem occurs when I open MS Outlook 2002, the moment it connects with the remote Exchange Server, the system CRASHES! I get a Blue Screen with the message: A problem has been detected and Windows has been shut down to prevent damage to the computer. The problem seems to be caused by the following file RCFOX.sys. PAGE_FAULT_IN_NONPAGED_AREA. Technical Information: *** STOP: 0x00000050 (0x82000000, 0x00000000, 0xF9C3ED4, 0X00000000). RCFOX.sys ADDRESS EF9C3ED4 AT EF9BD000 DATE STAMP 3f789ecc. I looked up Microsoft, Sonicwall and Dell Knowledge Base but came up with nothing regarding RCFOX.sys.
549
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Posted November 24th, 2003 12:00
SonicWALL suggested using their Global VPN Client Ver1.0.0.10 software rather than Ver2.0.0.0. This did the trick. I can now connect through the firewall and retrieve email using MS Outlook 2002 (XP) without the Dell Optiplex GX270 crashing.549
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Posted December 10th, 2003 18:00
Just thought I would add another instance of this problem. And I can also confirm that the 1.0.0.10 version of the Global Client seems to work fine.549
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Posted February 28th, 2004 02:00
Yet another instance of this problem with a GX270. Spoke to Engineering at Sonicwall, they are aware of this issue but they have not been able to reproduce it in their labs??? They do seem eager to identify the exact problem. They did suggest that I send them my PC (at their expense) or they would try and arrange to have a rep sent out to my location. Both options didn’t work due to my client’s needs. I did have major performance problems with the 1.0.0.10 client.549
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Posted March 23rd, 2004 18:00
Same here but on an Inspiron. V1.xx client does work but Outlook doesn't like it when attaching files. Seems like it can't find the server to complete the attachment, otherwise it works.549
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Posted March 30th, 2004 17:00
I have the same problem with a Dimension 8300 running XP Professional.549
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Posted April 2nd, 2004 20:00
Hi
I Have the same problem on:
1.
1 PC. Dimension 8300 whit XP PRO and Novell Groupwise Client 6.0 (Post client) and Sonicwall GVC ver. 2.0
and
2.
14 PC'S OptiplexGX270 whit XP PRO and Novell Groupwise Client 6.0 (Post client) and Sonicwall GVC ver. 2.0
All my other PC's whit Novell Groupwise Client 6.0 (Post client) and Sonicwall GVC ver. 2.0, works fine !!!
When I not use groupwise client everything works fine.
Best regards
Supervisor
Ole Friis
Denmark
549
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Posted April 5th, 2004 13:00
Sonic has admitted the problem but no comment on a fix date.549
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Posted April 7th, 2004 23:00
same issue, Dimension 4550. Latest Sonicwall client (march 9 2004 build), rcfox BSoD after creating exchange account in XP SP1 on Outlook 2003, and it starts to build the Inbox for the first time.
but, i found my own fix! reading this thread, i realized that most of those machines use onboard intel 100/ve adapters ... so i disabled it, popped in a spare 3com 3c90x and poof! it works now.
I used recent Intel drivers (pro2kxp from february 2004) and not the Dell-provided ones. But I had the problem on a stock Dell image too.431
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Posted April 9th, 2004 13:00
Same problem here, GX270 system with Sonicwall Global VPN client 2.1. All I'm running over the connection is Remote Desktop though. Sometimes I get the RCFOX error immediately, sometimes it's after several hours of VPN client use.
I tried an Intel Pro/100 S adapter to no avail also. Next I'm going to try a different brand NIC if I have one, hopefully it's just Intel units.
I can't find an earlier version of the Global VPN client on mysonicwall.com... is this still available for download from Sonicwall?
DELL-Cody
2 Intern
•
2166 Posts
549
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Posted November 19th, 2003 16:00
Not that I am aware of.
- The problem seems to be caused by the following file RCFOX.sys.
I was also unable to find any reference to this file within Google or Google Groups, which is highly unusual. Verify the spelling of this problem .sys file, and search Google again.
Check for any other programs running on your system that may be using this file, such as any processes that use RC, RCF, or RCFOX in the name. If the Sonicwall client is the only software running on this system besides the usual system processes, you may need to email their technical support directly, and inquire as to the possible origin of this .sys file.