Slate001,

Are you saying you did NOT have these issues prior to 10/26? If yes, some driver you loaded on 10/26 is the possible culprit. Did you allow Windows Update to automatically install some drivers?

Prior to 10/26 the issue was NOT present. I did not load any drivers on that day prior to the issue starting. I also rolled the entire system back to before the problem to eliminate any program that was loaded (Hawken in this case)I believe I have eliminated my M14x from being the problem. I was able to bring another computer up to par to test if the internet lag spikes was present while gaming on that PC as well. the lag was still present.

I also attached my M14x directly to the modem to eliminate the router from being the issue. The lag was still present.

Lastly I was also was receiving lag and drop outs when trying to video chat using my iPhone when connected wirelessly to the network.  

The problem seems to be a ISP issue. The Cable company will be coming soon to check their lines and equipment today. Hopefully this will be resolved within the next few hours

Thank you for responding. I hope you or others can help if my ISP does not find a solution

Cable company came out changed a few lines that they said may be causing the problem. Lag continues to be a problem.

They are claiming that my network and modem output is now optimized.

I tried connecting directly to the modem after they left and the lag is still there as well.  Called them back. They are claiming that there is some issue on my side. I just can not see how this is true when the lag is on more than one device that is connected to the network.

Any suggestions? I am baffled.

Moving this to the Networking board to see if they can help.

Slate001,

Whe you said the iPhone is also lagging, it almost points to your ISP. Did you power cycle the modem/routers?

I think you said you're using Kasperly. Not sure is Kasperly uses a lot of resources.

A good article to read...

Windows startup programs. What are they? Are they required? How can I disable them?

Rick

I have power cycled both modem and router multiple times followed by a computer restart and the problem always persists.

Kaspersky uses minimal resources as far as I can tell. It does not scan unless I ask it too and keeps an eye out for possible threats from places that are known to include viruses.

As stated the lag  is present even when kaspersky is turned off completely.

Also I have ran the Malewarebytes as I stated and no Maleware was found on my system.

I already have my computer optimized at startup and only a few programs are allowed to start automatically.

I went ahead and notified my ISP yet again that the lag persists and gets worse during prime time, this time they finally are ammiting that I am losing some packets. They will be coming back out later this weak to mostlikly replace the modem.

I did some other research and found that if the modem is not the issue (it's only 2months old) then my ISp could have a node issue which will require the the top tier techs to look into it. Thoughts or possibilities of this?

(FYI I will upload the two logs you requested when I get home from work later tonight.)

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free        

Original Install Date:     4/16/2012, 2:40:04 AM

System Boot Time:          10/30/2012, 11:09:52 PM

System Manufacturer:       Alienware

System Model:              M14xR1

System Type:               x64-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2401 Mhz

BIOS Version:              Alienware A08, 12/24/2011

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume1

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-06:00) Central Time (US & Canada)

Total Physical Memory:     8,140 MB

Available Physical Memory: 5,632 MB

Virtual Memory: Max Size:  16,278 MB

Virtual Memory: Available: 13,460 MB

Virtual Memory: In Use:    2,818 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\AW

Hotfix(s):                 114 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB971033

                          [03]: KB2425227

                          [04]: KB2479943

                          [05]: KB2484033

                          [06]: KB2488113

                          [07]: KB2491683

                          [08]: KB2492386

                          [09]: KB2505438

                          [10]: KB2506014

                          [11]: KB2506212

                          [12]: KB2506928

                          [13]: KB2507618

                          [14]: KB2509553

                          [15]: KB2510531

                          [16]: KB2511250

                          [17]: KB2511455

                          [18]: KB2515325

                          [19]: KB2518869

                          [20]: KB2522422

                          [21]: KB2529073

                          [22]: KB2532531

                          [23]: KB2533552

                          [24]: KB2536275

                          [25]: KB2536276

                          [26]: KB2541014

                          [27]: KB2544893

                          [28]: KB2545698

                          [29]: KB2547666

                          [30]: KB2552343

                          [31]: KB2556532

                          [32]: KB2560656

                          [33]: KB2563227

                          [34]: KB2564958

                          [35]: KB2567680

                          [36]: KB2570947

                          [37]: KB2572077

                          [38]: KB2579686

                          [39]: KB2584146

                          [40]: KB2585542

                          [41]: KB2588516

                          [42]: KB2603229

                          [43]: KB2604115

                          [44]: KB2618451

                          [45]: KB2619339

                          [46]: KB2620704

                          [47]: KB2620712

                          [48]: KB2621440

                          [49]: KB2631813

                          [50]: KB2633873

                          [51]: KB2633952

                          [52]: KB2640148

                          [53]: KB2641653

                          [54]: KB2641690

                          [55]: KB2644615

                          [56]: KB2645640

                          [57]: KB2647518

                          [58]: KB2647753

                          [59]: KB2653956

                          [60]: KB2654428

                          [61]: KB2655992

                          [62]: KB2656356

                          [63]: KB2656373

                          [64]: KB2656411

                          [65]: KB2658846

                          [66]: KB2659262

                          [67]: KB2660075

                          [68]: KB2660649

                          [69]: KB2661254

                          [70]: KB2665364

                          [71]: KB2667402

                          [72]: KB2675157

                          [73]: KB2676562

                          [74]: KB2677070

                          [75]: KB2679255

                          [76]: KB2685939

                          [77]: KB2686831

                          [78]: KB2688338

                          [79]: KB2690533

                          [80]: KB2691442

                          [81]: KB2695962

                          [82]: KB2698365

                          [83]: KB2699779

                          [84]: KB2699988

                          [85]: KB2705219

                          [86]: KB2709162

                          [87]: KB2709630

                          [88]: KB2709715

                          [89]: KB2709981

                          [90]: KB2712808

                          [91]: KB2718523

                          [92]: KB2718704

                          [93]: KB2719177

                          [94]: KB2719857

                          [95]: KB2719985

                          [96]: KB2722913

                          [97]: KB2724197

                          [98]: KB2729094

                          [99]: KB2731771

                          [100]: KB2731847

                          [101]: KB2732059

                          [102]: KB2732487

                          [103]: KB2732500

                          [104]: KB2735855

                          [105]: KB2736233

                          [106]: KB2739159

                          [107]: KB2741355

                          [108]: KB2743555

                          [109]: KB2744842

                          [110]: KB2749655

                          [111]: KB2756822

                          [112]: KB958488

                          [113]: KB976902

                          [114]: KB982018

Network Card(s):           2 NIC(s) Installed.

                          [01]: Killer Wireless-N 1103 Network Adapter

                                Connection Name: Wireless Network Connection

                                Status:          Hardware not present

                          [02]: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.1

                                IP address(es)

                                [01]: 192.168.1.14

                                [02]: fe80::751a:1bff:6ee5:4bd9

Windows IP Configuration

  Host Name . . . . . . . . . . . . : AW

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

  Physical Address. . . . . . . . . : D4-BE-D9-10-CD-4E

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::751a:1bff:6ee5:4bd9%15(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.1.14(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : Tuesday, October 30, 2012 11:10:14 PM

  Lease Expires . . . . . . . . . . : Wednesday, October 31, 2012 11:10:14 PM

  Default Gateway . . . . . . . . . : 192.168.1.1

  DHCP Server . . . . . . . . . . . : 192.168.1.1

  DHCPv6 IAID . . . . . . . . . . . : 416595673

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-1D-8B-4E-E4-D5-3D-38-28-AB

  DNS Servers . . . . . . . . . . . : 8.8.8.8

                                      8.8.4.4

  NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{60E37F50-D850-4CBF-940A-18185BAF33F1}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Slate001,

Start, all programs, accessories, command prompt. Type

ping google.com

Hit enter you should be able to see the results with no packets lost. You can also ping any website you want, as long as they don't have it setup for no ping.

A wired connection is always faster than a wired connection.

I see you have the...

Killer Wireless-N 1103 Network Adapter

Connection Name: Wireless Network Connection

Status:          Hardware not present

Not sure what the hardware not present means. When you installed the operating system on 4/16/2012, 2:40:04 AM, was this when you first started the computer or reinstalled the operating system?

Did you check these places to see if your Connection is enabled?

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power. I would also do this for your Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

Rick

"Hardware not present" means its disabled because my laptops has two NICs  there no need for me to have the wireless card on while I'm plugged into Ethernet so I disable it manuelly.

Pinging a site comes back normal. A few pings will not show what I'm experencing while playing games or the iPhone video chat lag. This problem does not happen continuously, it's intermediate. Sometimes it's every 2-5mins sometimes longer.

When pinging google infinitely the majority of pings come back at a normal latency. Occasitionally the ping fails but the next ping is successful again.

When the test was ran my power settings was already on everything max performance because this is how I always game.