We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

I have the same problem (no bluetooth pairing for the keyboard on channel 2) but no Android phone to try this fix.  Has anyone come across any way to factory reset the keyboard from Windows 10?

Harry - you don't have the APK do you ???

Just seen this ( I was on the original list and mine is still obviously broken for channel #3 ) and could really do with fixing this now i'm working from home with more machines every day!!!

So, just an updated for anyone that gets excited by this.

Assuming you track down the package ( which I did from a scary unreliable sources ) and install it, the firmware update works, but has on impact on the ability for the repairing to be triggered.

In my case, Channel #3 won't enter pairing mode.  Also, it didn't blank any of the pairing configuration present, so not looking like it clears the config memory as part of the reflash.

For those interested, these keyboards enter DFU mode with ESC+F1 held during power on.  Led light goes orange and keyboard advertises itself as DfuTarg to bluetooth for flashing.

DELL - PLEASE PROVIDE A SOLUTION TO THIS PROBLEM

Same topic on Reddit for brand new units being shipped.

I can't get any support as mine is out of warranty - once they validated my service tag, Dell were not interested in speaking any more, even though this is an active product they are shipping with a fundamental fault.

https://www.reddit.com/r/Dell/comments/in5thq/wk717_wireless_keyboard_bricked_bluetooth_fix/

While I wasn't expecting a replacement, I do want to get to the bottom of the problem.  Its not that I can even just buy a replacement as the new ones are still having this problem.

@DELL-Cares, just not in this case.

Thanks for the tip Harry, did this but still cannot get the Keyboard into pairing mode on Bluetooth #3... Whats worse it my PC and Laptop are both second hand and out of warranty so the service tags just send me here, when I try to get support for my brand new KM717 Keyboard and Mouse set (Purchased from JB Hi-Fi last week) the support keeps asking for a Service Tag before I can send a message - which I do not think the KM717 has? If I enter either of the systems or auto-detect I get bounced out to the Community...

Dell - please address this issue of the Bluetooth not pairing, it has to be a simple firmware reset option? Also please put a general inquiries section on your website for people that have BRAND NEW Dell products without a valid service tag???

FYI. Service tag is on the back of the battery door cover on mine. Not sure if that is still the case on new ones though.

PS - The APK did nothing for me when I tried that path, so just living with it.

Thanks Simon, there is a bunch of numbers on a sticker back there but there is no service tag number - or at least a service tag number that the dell support website will accept...

Hi guys,

as noted before, pressing Esc+F1 the keyboard enters in DFU Mode.

Well, if instead of this, with power off, you press Esc+\ (the key just down the Esc, don't know if its the same in all language versions) and then switch the power on, MAGIC HAPPENS! the bluetooth settings are reset and the pairing mode is set on whenever you switch to channel 2 or 3, allowing you to re-pair with any devices!

Hope this helps someone, spent hours to find that simple solution!

regards!

Xavier