Hi,

Sorry for the problems you've been having but since you do have a Dell wireless card in that system you might want to run the Dell Wireless Diagnostic Utility to see if it finds any problems with the card itself. 

You don't mention what version of Windows you're running on that system, or which driver version you currently have installed.  Can you also tell us which specific driver settings you have tried so we don't recommend the same one again?

I would also highly recommend you update the firmware on the wireless router that you're connecting to.  Can you tell me what make and model of router that you use, and the current firmware version that is on it?

Here is a link to the Dell Networking & Wireless Support Center, and you can find other suggested troubleshooting steps there that you can try to see if they'll help. 

To help me better troubleshoot this problem please right click on my Dell Todd username and send me a private message with the Dell Service Tag of your Inspiron 3541.   Please keep all troubleshooting discussions here in this public thread so that others can see what is discussed.

Thank you,

Todd

This is running Windows 8.1. I have tried uninstalling and reinstalling both versions on the Dell support site. I'm running a netgear r7000 with the latest firmware and it continues to do it. It even does it when I connect to networks outside of my home.  This tells me it's the 1704 since I have tried both drivers and it continues to do it on other networks. I also have tried all the adapter settings mentioned in the forums for the 1704 connectivity issues. I did see where a couple of people had been sent 1703 adapters as replacements and it corrected their connectivity issues.  Would this type of wireless adapter be arranged here?I   I'm pretty tech savvy and wouldn't have a problem changing this out myself.

Hi,

Not sure I could send you a different card than what your system shipped with. Not sure the system will allow me to exchange differing parts.   In any event, please right click my Dell Todd username and send me a private message with the Dell Service Tag of your system.  I'll have to review the warranty status and determine what, if anything, we can do.

Todd

I'm not sure what happened to Todd S from Dell. I haven't heard from him in the last 4 days or so. Is someone else from DELL available to help me resolve this issue, please?

PLEASE!!! ANYONE FROM DELL SUPPORT???

PLEASE!!! ANYONE FROM DELL SUPPORT???

Hi,

I have transitioned into a new role but as I told you via private messages, unfortunately I can't exchange your parts for different models than what you purchased.  Once the system is registered under the current owner's name you would need to contact Dell's Tech support directly to see if they can do that for you.

Todd