Solved!
Go to SolutionInspiron 15 5000 - half internet speed
I purchased two of the Inspiron 15 5000 gaming laptops. We set them up - minimal changes. Added users and installed some games. We are getting anywhere from 1mbps to 50 mbps but we pay for 120mbps. We have four computers in the same room. The laptops are the closest to the wireless router. The other two computers are older imacs. They are getting between 90 and 120 mbps. They are 5 - 10 feet further from the router. We have contacted support and they updated drivers. No change. He updated the settings on the network card and still no change. I can't believe that two laptops would have the same problem. We turned off all of the other wireless devices to see if they were the problem and achieved the same speed. Is this really a limitation on the gaming devices that they cap out?
Any other experience on this?
Tks.
G.
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
22493
1
Posted June 12th, 2017 09:00
getgdup,
Click the link below to follow the information in the video to resolve internet speed issues in Windows 10
Jesse L (retired)
This is extremely odd. I'm having the exact same issue with one of the new inspiron 7577 gaming laptops. I don't get anything over 1.5MB/s download speed and have tried literally everything. I'll be contacting support tomorrow and if the issue isn't resolved the laptop will be going back unfortunately. I run an online business and need constant high speed access to the internet. Totally unacceptable in my opinion.
Had the same issue, since buying a new 7577 a few days ago, finally found a solution, what fixed it for me was
System Configuration - sevices - and then uncheck SmartByte network service
So having got my download speed up to scratch, my question would be, is there any downside to unchecking the SmartByte network service box ?
Hello, can I purchase computer accessories at : https://www.arikami.com
Wow, you rock! Thank you so much for the solution and all Dell offered was stock language about 'speed will vary'. It is amazing that Dell would install such broken software and even more amazing that they have not fixed it by now. Another reason to do stock!
Thank you again very much.
Syd_UK
2 Posts
25053
1
Posted March 18th, 2018 13:00
I had the same issue with my Inspiron 5000. The solution from Philrat64 worked a treat. I also uninstalled Smartbyte to make sure it does not reappear.