Hello Ivancito

The specifics of installing these speakers on your system will depend on the model and version of Windows installed on your computer. Please see the installation guide bellow for a general installation guide.

Dell AC411 Bluetooth Speakers User Guide

ftp://ftp.dell.com/Manuals/Common/dell-ac411_User's%20Guide_en-us.pdf

If you have any issues with the guide then please let me know which operating system you are running.

Thanks

Shawn,

I am having the same issue with the AC411 speakers that came with my T3610.  None of the manuals are helpful and we called Dell support since they sold the speakers along with the PC and after being transferred three times we gave up.  Any help or ideas would be appreciated.

Hello RADAR461234,

                I’m sorry about the trouble you had on the phone. Are you also attempting a Bluetooth connection between these speakers and your system or a direct wired connection?

If Bluetooth I would suggest updating the software and drivers associated with your Bluetooth adapter and attempt to pair again.

If wired I recommend checking and reseating cables, if available test known good speakers or headphones with the audio parts on your system to confirm they are functioning well.

Thanks

My Samsung SIII cannot detect these speakers

The link is to the Quick Start Guide that we already have and doesn't provide any answers

Just got a new XPS 8700 and these speakers (separately from Dell).  The Speakers won't "pair", nor will the speakers show up in the "add device" tool.  I'm not sure why I want my speakers to pair with Bluetooth, since they are wired into woofer, and the woofer into the computer (and wired to the remote)...

Turns out... I don't want to pair my speakers to my computer via Bluetooth.  With the audio cables hooked up from the woofer to the computer, the speakers work without having to pair via Bluetooth nor adding the device.  I just needed to turn up the volume a little (I guess).  The speakers are working fine, now (without Bluetooth).

Glad to hear the speakers are working for you wired but the fact is they should work with bluetooth. I prefer to have as little wires at the back of my pc (XPS8700) as possible. I had already installed the 8.1 upgraded prior to getting the AC411's but as I normally do from time to time, which is to do a fresh install, which brought me back to factory setting (plain windows 8) and the bluetooth worked like a charm. As soon as I did all my custom configs to get it where I wanted & them upgraded to windows 8.1 it stopped, just as before :(. Driver upgrade needed please or a stable work around. Device can pair but immediately after says not connected!!!!

Hi

Would suggest you to try pressing the Bluetooth Button for 40-50 seconds then try to add a device  it should worked.

worked for me.

Regards

Nicholas.