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U3818DW, MacBook Pro, USB Type-C intermittent connection, #2
Hello,
I have a brand new Macbook Pro 16" and a brand new Dell 3818DW and experience the same issue as described in this thread (but I can't comment, it is locked) of intermittent connection lost.
Any way to work around this? I tried using my Apple power supply in addition to the USB-C of the display, but this does not change anything, still losing connection randomly and monitor is powering off.
I do not have one on hand but I guess I should try a USB-C to DisplayPort or HDMI rather than using the display USB Type-C as a dock. This is quite sad for such a pricey display.
Best regards
DELL-Cares
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Posted December 19th, 2020 01:00
Thankyou for updating us.
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Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
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Posted December 21st, 2020 21:00
Hello,
Hope you're doing well.
Just dropping by to check on the reported issues.Did you get the chance to observe the system?
Feel free to drop in a message here if you need any help.Kavyashree
#IWork4Dell
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Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceI had this issue crop up today and spent an unproductive hour on support chat. I also have a new 2019 MBP 16" and everything was working fine except the chirping until recently when my connection and charging started intermittently dropping.
I swapped USB-C cables and while the new cable only charges at 60w instead of 95w it's not dropped the video connection in the past 10 minutes which is nice. I wonder if Dell is supplying subpar cables with these monitors? Although I'm sure the OP of that now-locked thread tried various cables, and clearly the protocol is implemented incorrectly so that may be a separate issue.
j15e
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Posted December 18th, 2020 12:00