CrackedViper,

"Dell selling USED monitors as New!"
That is incorrect. They were new. The boxes were opened at the factory and the monitor was flashed. Then, reboxed. So, the fingerprints are from the factory technicians. I am not excusing those technicians, I am just clarifying that the monitors were new.

I don't want it exchanged, I want a credit. I also am on my third support person that keeps saying I need to speak with someone else. This is rediculous.

So what is dell going to do about this? THis is highly unacceptable.

CrackedViper,

Contact Support and get it exchanged.

USA Technical Support
* Chat with Hardware Support
Click "Chat With Hardware Support"
* Email Hardware Support
* Hardware Support 1-800-624-9896
* XPS Hardware Warranty Support 1-800-232-8544

I contact you and you say call support. I call support they say its not small business and transfer me. I contact the other non small business unit they say call custcare. Does anybody help ad Dell?

Don't blame you for being upset.
You haven't seen my greasy fingerprints on screen thread. Gluey substance on the other.
QC is slipping a little on those issues.
What about:
One "NEW" 2407 came with 250 hours of use clocked on it. Gee, is that new or am I missing something here.:)
The other 150 hours of use clocked on it. That's how they were shipped to me.

I asked previously, are there extensive testing procedures at the manufacturer that take 150 to 250 hours per LCD monitor?

I cut power to both my 2407's to minimize the chance of smoke and fire, as I saw in one persons post here, so use hours are not accruing around the clock.

If it were not for the extensive warranty, the above would be serious issues but with the advanced exchange warranty 5 years it's not.

If customer service or tech. support does not meet your expectations, always ask for a supervisor or manager.

Still wondering all the use hours, ChrisM any idea?

Have a Great Day! :)

well heres proof. i don't think to unpack and flash u have to get it this dirty so don't give me that. i returned those order and i ordered a new one to avoid talking to customer service.

http://forums.us.dell.com/supportforums/board/message?board.id=dim_monitor&message.id=64757

Hi there... Dell have a highly efficient process for their warranty advanced replacement... It's so good in fact I managed to get my 2407 exchanged 3 times in 2 weeks before someone there finally clicked that continuing to ship me A02s meant I was just going to keep returning them. After mentioning some names I finally had a Dell customer care rep agree that I could keep the one I have now until the A03's were available in Australia and they would alert me and we could do a swap then.

Just get both monitors exchanged and if the replacements are also apparently secondhand or missing parts then do it again (and again and again).

Also, check the hours usage on your monitors to see if they have been previously plugged in and used for days or weeks. (Note that time spent plugged into the wall counts, not just time displaying pictures)... There is a special menu mode I can't remember how to get to right now, but it's all over these forums.

The people you spoke to are just working from scripts - you need to be an incredible pain in the rear (or report that the monitor emitted fire) before you can break out of that script and get some real help. Just use the system... Every time Dell replaces a monitor they lose a little more profit off the sale.

Regards

HERE'S HOW TO GET TO THE SERVICE MENU TO CHECK HOW LONG YOUR LCD HAS BEEN ON

You can enter the service menu by:

1. Powering off your screen
2. Holding down MENU and + buttons while powering it on
3. Release those buttons and enter the MENU
4. Select FACTORY RESET
5. Scroll down to FACTORY

The service menu will display hours used and panel information.