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atct86

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19 years ago

A

atct86

10 Posts

0

9105

April 23rd, 2008 04:00

Dell Said They Were Sending Replacement - Never Arrived

To anyone who can help,

 

About 3 weks ago, Dell Customer Support agreed to send me a replacement Dell 2007WFP. It still has not arrived, and I cant seem to reach anyobody who understands my problem.

 

What is going to happen? Are they going to charge me, althought I never gave my credit card.

 

Thanks,

 

Andrew

  • E

    europa303

    1 Rookie

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    4428 Posts

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    Posted April 23rd, 2008 10:00

    Clearly, you need to contact tech support to investigate this issue.  Normally you are issued a case number when reporting a tech support or warranty claim issue.  Were you?  If so, use this number to try again.  If not, you may need to start over if tech support can't find a record of your issue.  And they can't charge you if you didn't give a credit card.
  • DC

    DELL-Chris M

    Community Manager

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    56891 Posts

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    232143 Points

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    Posted April 23rd, 2008 11:00

    atct86,

    I can look into this. Please provide me with the following information in a private message -
    Name:
    Shipping address:
    Phone:
    Order number and/or Service tag number:
    20 digit PPID number on the back of the monitor:


    DELL-Chris M (old account)
    #IWork4Dell

  • A

    atct86

    10 Posts

    122

    0

    Posted April 29th, 2008 17:00

    I sent you a private message.

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