Hi Hogsdill,

Please try the following steps to in order to resolve the issue, in case the issue is not resolved, you may need to replace the monitor:

•  Remove power and data cable from the monitor. Hold down the monitor power button for 10 seconds. Connect the cables and check.
• Try known good power outlet by-passing any spike buster / UPS.
• Reset to factory setting from OSD and check.
• Change the Refresh rate in OS through Display properties and check.

Hope this helps resolve the issue.

Let me know if further help is needed.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Thanks for the suggestions. I tried all of them and none of them fixed the problem. Do you have any other options? Are there any more suggestions that I could try?

Hi Hogsdill,

Thank you for your reply.

Unfortunately, if the steps mentioned in my previous post did not help resolve the issue, the only alternative left is to replace the monitor.

If the monitor is under warranty, please contact me through a private message by clicking on my name highlighted in blue. On the next page, click the envelope icon and provide your system service tag (if your monitor was purchased as a tied-monitor with your computer), or  monitor order number and contact information so that I may access your system records.

However, if the monitor is out of warranty then you will need to purchase a replacement monitor.

If you have any further queries please feel free to contact us.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Hogsdil,

Unfortunately we have not received feedback from you on this topic.

Please provide me with the Monitor Order Number or your Customer Number so that I am able to pull up the required details. The information provided by you is only helpful in bringing up the Monitor part number.

If you need continued support, please respond to my post.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

I don't have the Order Number and my Customer Number is not tied to this purchase. I only have the serial number on the back of it, "MX....". If that number will not tell you anything, then I guess I'm out of luck,

Is this a known issue among these models? I've seen other posts with similar issues. Is there a chance I could get some kind of replacement without warranty coverage?

Hi Hogsdill,

Thank you for your reply. We are sorry for the inconvenience caused to you. Please let me know if you have purchased this monitor from Dell or from a third party.

In case of person to person Dell Monitor Purchases, if the monitor fails within the 3-year period from the Invoice date on the original purchaser's order, then the current owner has to call Dell with the original owner's information so that we can look up the Order Number and check if the monitor is still in warranty.

If the monitor is in warranty, we would use the Order information provided to set up the monitor exchange however, the Ship-to address may be changed to that of the current owner.

The onus is on the current owner to verify that the original owner provides all of the information needed by Dell to verify the warranty, If the current owner cannot provide the original owner's information, then no exchanges can be setup for any monitor replacement.

In case you have purchased the monitor directly from Dell or a local store like Walmart,  Staples, etc., you may have the invoice on which the date of purchase and order number would be mentioned. If you do not have the details, and you have purchased the monitor from Dell or a store, please provide me your name, complete billing address with telephone number/s,  so that I can try and pull up the relevant records. Please remember to send me the details through private message only.

Awaiting your reply.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

Hi Hogsdill,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please respond to my post.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .

I haven't responded because it sounds like I'm out of luck. I only have the serial number on the back. The monitor is not tied to my customer number.

Hi Hogsdill,

Thank you for your reply.

I understand you do not have any proof of purchase as of now, however, we require validation/ authentication of ownership in order to proceed with any replacements, if the monitor is under warranty. 

 Only when relevant details of the purchase are provided,  would we able to bring up the correct records, check warranty status and process the dispatch, if necessary.  Please contact the store you purchased the monitor from. They may be able to provide you with a duplicate copy of the Invoice which will be helpful.

Please send us a scanned copy of the Invoice through private message only, if you are able to procure the same from the store.

Awaiting your reply.

Thanks and regards,
Babita S
#iworkforDell 

For easy access to drivers, manuals and product updates, please visit our Support Site .