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simonrdavies12

updated

20 years ago

0

8158

January 15th, 2007 08:00

3007 wfp USB keyboard

Hi

I have a 3007 wfp and have plugged my usb keyboard and mouse into the USB downstream ports on this monitor.

Sometimes, when I leave my computer running overnight, I swtich off the monitor to save power, which I guess also powers down the USB ports. When I switch the monitor back on in the morning, I am unable to use my keyboad and mouse any more, even if I unplug the usb cable from the mouse/keyboard and then re-insert it.

Any ideas (apart from don't turn your monitor off : )

Cheers
Simon
  • DELL-Chris M

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    Posted January 15th, 2007 14:00

    simonrdavies12,

    Did you try both bottom and side USB downstream ports? I will check this in the lab. For now, my recommendation is to plug the keyboard and mouse into the rear USB ports on the PC.


    DELL-Chris M (old account)

    #IWork4Dell

  • Volucris

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    Posted January 16th, 2007 03:00

    It is likely that you are using Windows and that it is using the power-save feature for the usb hub.

    *Windows XP Pro SP2*
    Right-click on My Computer. Then select the hardware tab. Click "Device Manager". This will open a window with many devices listed. Navigate to the bottom of the list and expand the "Universal Serial Bus controllers" section. While your usb devices are plugged into the monitor's usb hub and working: right-click and select properties on each "USB Root Hub" under the "Universal Serial Bus controllers" section. If there is a tab in the new window that is opened that says "Power", click it. If it is the correct device, the names of the devices connected to the monitor will match the ones in this list. If this is the correct hub, now navigate to the "Power Management" tab while still under the properties of the correct USB Root Hub device. Make sure the option for "Allow the computer to turn off this device to save power" is unchecked. Now click ok and exit out of all of those windows you just opened.

    Hopefully that will have alleviated the issue. If not, just redo the process and put the "Allow the computer to turn off this device to save power" option back to what it was before.
  • DELL-Chris M

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    Posted January 16th, 2007 15:00

    Volucris,

    Good catch.


    DELL-Chris M (old account)

    #IWork4Dell

  • Volucris

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    Posted January 16th, 2007 21:00

    Why thank you for the complement. Sadly I am in the middle of nowhere without road access because of a storm. I guess I have nothing to do but help out here for the time being.:)
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    Posted January 17th, 2007 07:00

    Hi Thanks for the tip, I have tried it and now my monitor and hub behaves perfectly. When I swicth the monitor back on in the morning the keyboard and mouse now 'spring' to life.

    Cheers for the help, and I hope the storm damage is cleared soon so that you can rejoin society : )

    /Simon