UNSOLVED
S
staring_elf
3 Posts
0
29648
May 25th, 2006 08:00
3007 30" - which graphics card? please help
hi, i recently bought the new 30" 3007 monitor. i have a dell xps 600 and was told by dell tech support before i bought it that my nvidia geforce 6800 graphics card would support it completly. i got it today and its working perfectly except the max resolution i can select is 1600x1200 and not 2560x1600 (which is what i need and my reason for buying it). i have a feeling this is because of the card i am using. do i need to upgrade it to a 7800 GTX or is my one fine? what could be the problem. any help, much appreciated. :)
GreatBarrier86
72 Posts
828
0
Posted May 25th, 2006 10:00
You need the GeForce 7800GTX/7900GTX because the monitor requires 2 DVI ports. That tech was incorrect. Because of the extremely high rez, you need two DVI ports and that can't be found on the 6000 series. He most def. should have been a little clearer about this issue.Message Edited by GreatBarrier86 on 05-25-200607:39 AM
Message Edited by GreatBarrier86 on 05-25-200607:39 AM
Message Edited by GreatBarrier86 on 05-25-200607:39 AM
staring_elf
3 Posts
829
0
Posted May 25th, 2006 11:00
yeah i called them, spoke to a guy named stuart who, to be fair, was very helpful and he said that because it was dell's mistake they'll send me a new card for free. nice to see good customer service like that. it'll keep me coming back to dell in the future. can't wait to get the card. the new monitor is cool. its a beast. thanks again :)GreatBarrier86
72 Posts
829
0
Posted May 25th, 2006 11:00
no problem. Call them back and mention that the rep said that the 6800 would work. If you get lucky, they may upgrade you to the 7900GTX for free. I say this because Dell fouled up, they should pay.Do you have a Dell rep? Call and talk to him/her directly. Also, with this, don't call tech support. Call Customer Care.GreatBarrier86
72 Posts
829
0
Posted May 25th, 2006 12:00
I've had nothing but good service from dell. I remember back when i bought an 8200, i broke the case. They sent me a new 8250 with specs 2x as good as the 8200.
Which card are they sending you?
Also, i was one of their $50,000 sweepstakes winners from 2002 so they've got my business for a while!
Message Edited by GreatBarrier86 on 05-25-200609:53 AM
GreatBarrier86
72 Posts
830
0
Posted May 26th, 2006 19:00
So you are saying that it is not dual DVI that is necessary but instead a single dual link dvi? that's odd because the dell tech told me that there are two cords attached to it that are supposed to be plugged into the vid. card.
@GreatBarrier86 wrote:
You need the GeForce 7800GTX/7900GTX because the monitor requires 2 DVI ports.
Not quite right. The monitor requires a single dual-link DVI port.
The only main-stream PC video cards that I know of that have dual-link ports are the 7xxx series from nVidia's partners and the X1xxx series from ATI and its partners. When I bought my 3007, Dell's web page was pretty clear about requiring dual-link.
Dual link was needed in the Mac world before the PC world. One card that supported it was the ATI Radeon 9600 pro PC and Mac PC Edition http://www.ati.com/products/Radeon9600/Radeon9600propcmac/index.html
This might be the cheapest PC card supporting dual link, and it is AGP.
Several "workstation" cards support dual-link.
Note that many cards with dual-link DVI ports have only one. If they have two DVI ports, only one supports dual-link. But there are cards with two dual-link DVIs.
Dual link is touched on in http://en.wikipedia.org/wiki/Dvi
@GreatBarrier86 wrote:
So you are saying that it is not dual DVI that is necessary but instead a single dual link dvi?
That is what I'm telling you. Imagine the driver oddness required if it took both DVI ports.
If you want to check, look up the manual.
http://support.dell.com/support/edocs/systems/3007WFP/EN/index.htmGreatBarrier86
72 Posts
829
0
Posted May 27th, 2006 02:00
Can you explain dual link to me? I'm a little fuzzy on what it is.
@GreatBarrier86 wrote:
Can you explain dual link to me? I'm a little fuzzy on what it is.
Read the wikipedia entry I pointed at in my first message.
Summary: you need dual link to support the 3007. This means a dual link cable (comes with monitor) and a dual link port on the video card (my card has two DVI ports, but only one of them is dual link).
Dual link just means that instead of one "channel" of pixels in the cable, there are two channels. Notice the pin assignment table near the end of the wikipedia article. Some pins are labeled "Link 1" and some "Link 2". The "Link 2" ones are only used in a dual link configuration.
staring_elf
3 Posts
829
0
Posted May 25th, 2006 10:00
thanks, i suspected so. so irritating. at least i know now. thanks for your help. appreciated.