I order my M1730 for the extras:

 The Dell XPS M1730 portable system includes many extras or
'loot' geared toward World of Warcraft players. These products and
extras include:

*  World of Warcraft character including your armor and weapons
*  World of Warcraft Beta Club Key Card with a key to future World of Warcraft beta tests
*  World of Warcraft and The Burning Crusade Collector's Edition Account Upgrade Certificates
*  Exclusive desktop background artwork and screensavers
* Additional loot like the World of Warcraft Behind the Scenes
DVD, soundtrack, novels, strategy guides, trading cards and more
*  Golden Ticket by FigurePrints.com
*  Warcraft-themed backpack, t-shirt and mouse pad

I never received the CE upgrade, Beta Club card and Golden ticket.

I called first before ordering and was told that the promotion was still going on and my order will be faster if I ordered online which I did. I even asked the person that called me for the confirmation of the order if the promotion was still going on and he said yes. I have called number of times gotten stuck in the ping pong game of Customer Service to Tech to Sales. I'm stuck and fed up 15 phone calls number of email CS on the website suggested by the phone cs person. I've looked at the Blizzard CS forums and I'm not the only one with this problem. Can someone help me or do I have to return it?