UNSOLVED
Windows not booting.
I have been getting an error on startup.
Windows Boot Manager
Windows Failed to start. A recent hardware or software change might be the
cause. To fix the problem:
1. Insert your Windows installation disc and restart your computer.
2. Choose your language settings, and then click "Next."
3. Click "Repair your computer."
If you do not have this disc, contact your system administrator or computer
manufactor for assistance.
Status: 0xc000000e
Info: The boot selection failed because a required device is
inaccessible.
I have tapped F8 and tried safe mode same thing happens. I have tried startup repair same thing happens. Last thing I did was Windows Update. Going to repair your computer on F8 boot options goes back to same error. I do not have my Dell recovery DVD. I have contacted support on this issue and they seem to be giving me the run around. They have sent this disk before but it was lost when I moved. I seem to have found all other disk but not the OS disk. I see Dell has the option to download the recovery ISO now I did that with my fathers Windows 7 Pro laptop we purchased this year. Laptop has been slow for awhile that issue never was really resolved. I have chatted with support and they say the ISO is not available for download for my model. I wish I knew why they will not tell me why and it seems now they are ignoring me. I try to get on chat at night around 8 PM EST I get a message Chat is Closed. I was told the Chat Hours is 10 am -10 pm CST that would be 11am-11pm my time. I asked why I was not able to get on chat support and they will not give me an answer I gave them my number after they asked and I haven't gotten a call. I wish I was able to get the recovery so I could fix the issue. I bet they will not send it again they should understand sometimes things get lost. I do not know what to do at this point I do need to get some documents off the hard drive before I reformat it. I may remove the drive and connect it as external to my desktop. Maybe someone will know of a way to fix this problem and I can get it booted. I do have a Windows Repair CD I made but it was made on an HP desktop and it goes to HP Cyberlink screen when I boot to it so it's been tagged to only work with an HP.
Inspiron 3000 3542. I was on the support chat last night for like 3 hours. The tech agent was helping me with commands to try and fix the boot sector. Was booted to a Dell Windows 7 USB stick. We never could get it to work. Agent tried to sell me a USB recovery for $20.00 I already had one but could not find it. I have now found it. I don't think it was the correct one for my model for some reason I didn't use it before when I had a problem. Anyway the USB I had I had to go get it, it was stored in a storage at a friends. Before I ended the chat the agent assured me I would be able to get on the chat as long as I got back before 10 PM CST 11 PM EST. I got back it was 9 PM EST 8 PM CST tried to get back on. Guess what? I got a message the Chat was closed and I tried to check and see if I had an e-mail no chat transcript e-mail or follow up e-mail as promised. This seems to be a problem. They say Chat hours are 10 AM CST until 10 PM CST but when I try to get on before I always get a message they are closed. Why are they closing? Could it be that the chat is so backed up that they close? Really Dell you need to get more tech's to help. Calling is useless because it is hard to understand.
BTW
I just used the USB stick I found and it is not the correct one. That is why I never used it before. It does install but not the drivers. Now Dell is going to charge me $20.00. Also diagnostics was ran. Agent told me to run the short. I already ran the extended lastweek.
ejn63
11 Legend
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87469 Posts
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Posted October 6th, 2016 07:00
First thing to do is run an extended diagnostic - F12 at powerup. Do you see any errors?
If you need further information:
What model system (i.e., Inspiron N5110, 5521, etc.)? Under warranty out out of warranty?