Hi jsmorada,

I am sorry for the inconvinience caused. Yes, Digital Persona has stopped supporting consumer products and there is no Windows 8 software released by them. There are a lot of fingerprint reader softwares available on the Internet which can be used on the system to make use of the reader.

I hope this helps.

Please let me know in case of any queries.

Thanks and regards
Harish R
#iworkfordell

Harish,

I find your answer to be unacceptable, especially considering the fact that the machine is less than a year old and is capable of supporting Windows 8 in everything else. Also, It appears as though Digital Persona had already stopped their support for the consumer market while Dell was including it in the Vostro production image. Dell has the responsibility to support their products by providing driver updates, so please escalate this  issue. In the meantime, I'm going to contact my partner rep to get some answers as well.

Thank You,

Jon

Hi Harish,

Same issue here on a Vostro 3350 running Windows 8 Pro. While I understand that drivers come from hardware manufacturers, on the other hand I tend to agree with Jon that Dell cannot afford letting customers down. Please flag up this issue because the Vostro line has been advertised as being ideal for business use and the lack of the fingerprint reader may be a dealbreaker. (My device is just over 1 year old!!!)

In your response you mentioned that  'there are a lot of fingerprint readers on the internet... to make use of the reader'. In fact, the problem is that the reader does not even show up as a biometric device under Devices & Printers in Control Panel (which is clearly a driver issue).

If you are aware of any workaround available, please point me to the right place.

Thanks,

Mihaly

Sorry if I'm wrong, but the driver to install the fingerprint driver is not the validate sensor? I think that independent of program fingerprint reader that used. I THINK ONLY

I have the same problem. I have windows 7 ultimate x64 and I don't get to use the fingerprint

Harish is correct, DigitalPersona stopped support for the fingerprint reader software.

If the drivers were installed in the correct order, How to Download and Install Drivers in the Correct Order, you may see something listed under Biometric devices.

When I first upgraded from Vista 64-bit to Windows 7 64-bit, I used Authentec AES2810 (Fingerprint Reader W7 64-bit) but I cannot remember if I installed the software in the Vista SP2 Compatibility mode

I found this information HERE

There is an add-on called Fingerfox SE, latest version is 2.20.2. This add-on, in conjunction with DigitalPersona personal, will resolve the problem. In FireFox disable DigitalPersona extension. When you go to a website with a login screen, once you click the icon on the bottom right you will get the fingerfox popup. DO NOT ENTER YOUR CREDENTIALS IN THIS POPUP, instead swipe your finger on the figerprint reader which will activate the Digital Persona utility. Enter your credentials in Digital Persona personal and they will be transferred to FingerFox.

Rick

Just had a glance through this thread. Not sure if the DigitalPersona Personal Fingerprint 6.X applies to this system or not. Please see here for an update.

I think that it clarify your doubt

In my case, doesn't appear the option Biometrics on Windows after that I installed windows 7 ultimate x64