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flonou

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16 years ago

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flonou

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January 17th, 2011 14:00

Vostro 1400 nvidia 8400m gs issue

Hi,

 

I'm french and I live in france and my vostro 1400 with a  8400m gs is showing video card problem (black screen, green lines,...). Is there a way to have it replaced for free even if my computer warranty finished more than a year ago ? It corresponds to a manufacturing defect as this graphic chipset is known for its problems

  • ejn63

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    Posted January 17th, 2011 15:00

    The warranty extension was for one year - if the system is more than a year out of data, then no - the repair is not free.

     

  • flonou

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    Posted January 18th, 2011 04:00

    But legally (in France at least), as its a hidden manufacturing defect, I should be taken care of by Dell I think

    And I can't find any access to the support service that's free because I have no warranty :/

  • ejn63

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    Posted January 18th, 2011 05:00

    If that's true, then presumably there is an authority you can contact.