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Karel Svoboda
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September 5th, 2014 05:00
USB3.0 ports stopped working after Windows 8.1 update (Latitude E5530)
Good evening, recently one our coworker upgraded his Latitude E5530 from Windows 8 Pro to Windows 8.1 Pro. We did few upgrades before with only minor software issues, but not with this. After update everything except USB3.0 ports works normally. I think laptop has corrupted drivers.
There was no USB3.0 controller and it wont detect any devices such as mouse/keyboard/flash drive in any ports. Windows detect, but fails to install hardware, its unknown device.
USB3.0 controller looked like this in device manager:
Updating the driver results in this:
Also there was disabled part of chipset, i enabled it but still no luck:
I have also found this information on some Asus forums with similar issue.
" Intel only offer drivers for USB 3.0 under Windows 7, I regret to inform you that Intel does not have plans to develop USB 3.0 drivers for Win8. The drivers are provided by Microsoft.
In regards to USB 2.0 is the same thing as USB 3.0 drivers, they are part of the operating system. I recommend checking with Asus for more information. "
In Windows 8, USB3.0 and USB drivers are built in system and Microsoft writes them not Intel so even Intel driver autodetect didnt helped:
I was able to get USB3.0 drivers for Windows 8. BUT!
I had to turn offf Windows 8 digital driver signing check: http://www.howtogeek.com/167723/how-to-disable-driver-signature-verification-on-64-bit-windows-8.1-so-that-you-can-install-unsigned-drivers/
I installed USB root xHCI driver sucessfully and it started detecting hard drives and flash drives on USB2.0 and 3.0 ports. It wont detect anything else though, respectivelly it detects but dont install drivers. Here are some screenshots:
Running elevated command prompt and type: DISM /Online /Cleanup-Image /RestoreHealth didnt helped too :(
has anyone similar issues like this? is there way how to force reinstalling all drivers or checking their integrity?
Thanks imn advance for constructive ideas, i am currently unable to solve this :(
Responses (5)
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Karel Svoboda
1 Rookie
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32 Posts
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Posted September 8th, 2014 06:00
Okay, so thank everyone for advices i managed to get it to work. Here is how:
- get another computer with Windows 8.1
- go to Windows\system32\ and copy folder drivers, then search whole system32 folder for .inf files
- copy all of this in some different folder
- compress it with 7zip
- copy to target computer, for instance on C:\driversw8
- go to device manager, select update driver and point to folder with new drivers
- Windows will find the right driver and install it
Thanks Obama!
Karel Svoboda
1 Rookie
•
32 Posts
2335
0
Posted September 8th, 2014 06:00
Okay, so thank everyone for advices i managed to get it to work. Here is how:
- get another computer with Windows 8.1
- go to Windows\system32\ and copy folder drivers, then search whole system32 folder for .inf files
- copy all of this in some different folder
- compress it with 7zip
- copy to target computer, for instance on C:\driversw8
- go to device manager, select update driver and point to folder with new drivers
- Windows will find the right driver and install it
Thanks Obama!
Karel Svoboda
1 Rookie
•
32 Posts
2335
0
Posted September 8th, 2014 01:00
bump
Karel Svoboda
1 Rookie
•
32 Posts
2335
0
Posted September 8th, 2014 04:00

Karel Svoboda
1 Rookie
•
32 Posts
2335
0
Posted September 8th, 2014 06:00
Okay, so thank everyone for advices i managed to get it to work. Here is how:
- get another computer with Windows 8.1
- go to Windows\system32\ and copy folder drivers, then search whole system32 folder for .inf files
- copy all of this in some different folder
- compress it with 7zip
- copy to target computer, for instance on C:\driversw8
- go to device manager, select update driver and point to folder with new drivers
- Windows will find the right driver and install it
Thanks Obama!