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Slim1959

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Slim1959

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April 30th, 2004 16:00

USB mouse woes while docked.

We just picked up 20 new d600 laptops w/ port replicators, and every one of them is having trouble with USB devices. I see I'm not alone. Normally I'd say another thread is not needed, but DELL doesn't seem to be taking this seriously, so another thread has begun.

Excuse me while I go open up 20 service tickets now...
  • freonchill

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    Posted April 30th, 2004 19:00

    did you download the latest dell system software?

    Dell Notebook System Software, v.3.1.1, A10
    File Date: 3/5/2004

    it says it has fixes for d/port and usb issues
  • 508

    0

    Posted May 2nd, 2004 00:00

    Welcome to the club!
  • Slim1959

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    Posted May 3rd, 2004 13:00

    Thanks freonchill, I'll see if that helps.
  • Slim1959

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    Posted May 4th, 2004 13:00

    I've run down 4 of our laptop users (alot of travellers here), and so far things look good on 3 of them. I also installed BIOS A11 on the first 3. The 4th however, is giving me trouble. It keeps saying that the battery and ac power both need to be in place before it will flash. They are. The battery is 100% charged, according to setup and by the green status lights on the battery. I've tried docked, and undocked, with both power bricks. Anyone seen this, or is this machine just a lemon?
  • Slim1959

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    Posted May 4th, 2004 14:00

    Scratch that last question, I found the '/forceit' switch and that worked. Has me a little worried why I need this for some, but not all of this lot.

    So far though, the combo of BIOS A11 and the latest Notebook Utils seems to help alot.
  • Slim1959

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    Posted May 5th, 2004 11:00

    Another datapoint: Installing BIOS A11, by itself, doesn't do anything to help the problem. It seems to be the NB utils that work the magic. Which is great, except a few of our new D600's dual boot Redhat or Fedora, and I'm having trouble with those. I know from past experience that Dell isn't going to help here - so much for that RH-Dell synergy .