The decision to replace a system is made on a case by case basis - you'll have to call to request that.

 

Carlos2009,

How much do I have to put up with this untill DELL exchanges the whole system? Isn’t there a rule?

I do not know of a rule. You can check the warranty services contract information for the UK.

I would gather all my incident reports and other docs about the service calls. I  would call the company and ask about a replacement.

I would like to know how this problem has been resolved.

 

  I had issues with my studio 1737 that is post on another topic that has NOT been replied too.. Well my video went out after 2 1/2 months of use, so dell sent out  a tech and motherboard, that refurbished motherboard lasted 11 days and dell sent out another tech with part but dell ended up sending a motherboard with intel gma 4500 not ati 3650 on it, so the 3rd and correct board was sent out, Tech replaced and it lasted less then 1 minute while tech was here.

  What dell is going to say is for you to ship it into the depot for repair even if you have next day business, nights and weekends service. I refused and asked for a entire system replacement and a brand new one not refurbished.

 Well it has been hmm 1 month and 1 day since it went into processing and i have not received anything nor have i had a callbackup with update. It has been ove 5+ weeks since i had a working system.. So i Wish you Luck...

 

thanks for your input!

I just wished I had started looking on these forums defore buying this system. I would have NEVER bought a DELL!

While some people (like me) have had DELL in the past and would say "YES, do buy a laptop from them as mine never had any big problems".

Yes, if you never had then you will certainly give this make the thumbs up, but lets face it guys, anything one should buy should always see the whole picture; SERVICE!!!!

I have certainly NOT had a good service.

I hope this ends with me having a new system and as long as 90% of it works fine I leave it that way.

One thing is for sure, what ever the outcome:

NEVER ever again a DELL product in my house!

 

will THEY ever lern?

UPDATE:

I thought that since the 3rd mobo was installed I haven't re-installed Windows Vista, not sure if this was necessary.

anyway have done that and installed all the needed drivers. None of the reported problems were cured though.

started watching Top Gear on BBC's Iplayer to catch up with their latest episode.

I connected the system to the LCD telly I mentioned at the beginning and hooked them together with my spare HDMI cable.

Great image through the 32" LCD and also no problem with the sound.... until... yes. Suddenly that strange "white noise" and then back the normal sound...and then again that horrible noise. I pulled the HDMI connector from the DELL and all was fine on its own screen and speakers.

refitted the HDMI connector and the image was again on the TV but the sound came from the system's speakers. Exactly like I had it when it was bought.

Recycled power and sound and picture was back on the TV. Has anyone else had any negative experience whatching movies through the HDMI connection on these systems?

Something else I noticed on my keyboard is that the sides are flush with the case but the centre of the keyboard isn't. The centre is about 2 to 3 milimeters higher. Something I didn't noticed before. I have another 3 laptops at home (no, not all mine... kids and wife's) and none shows uneven keyboards. But then again these haven't been taken apart.

Could it be that the last engineer has done something wrong?

regards

Hi all,

sorry for my long time in continuing this discussion.

I have had good news from DELL in the meantime, yes, DELL decided to exchange the faulty laptop for a brand new one.

Guess what... exactly the same problems!

I haven't told DELL anything this time and I won't unless the laptop stops completely working.

I don't want them to start exchanging the mobo again, just for the sake of it.

What frustrates me most is that the esata doesn't work.

I have read some threads over here but none gives me any hints as in what to try that I haven't done yet.

I have tried my esata drive on my desktop and it works fine each time. I can start the destop with the esata attached and I can use the esata drive when the desktop is already running (hot plug).

Some threads point to faulty cables... I even bought a much more expensive cable just for the sake of it, but didn't make a difference.

more info:

When I try to start my Studio with the esata drive attached it won't start. It hangs with the DELL logo and the bar below being half full. I can never start windows or enter the bios. It just looks there and will not do anything. only way out is to remove the esata cables and force a restart (holding ON/OFF button for some time).

Does anyone have more experience with these things?

One of the other day one of my kids plugged in the USB optical mouse into the esata socket on the studio. When I saw this I was upset with him and asked if he didn't see that the mouse wasn't in the right port. he said no and that it must be in the right USB port as the mouse was working!

When I used the mouse it did work, but how? it really was plugged into the esata socket on the left above the USB. I'm confused, the port isn't even the same type, but it does allow the USB plug to get in if forced. is that esata just a Modded USB?

this is beyond the point I just want to have the esata drive working, but I did wonder if this was the cause of my problem. is my esata really what it should be or just a esata wired into the USB?

any ideas?

regards