Assuming you're referring to the Studio 15 model 1555, then the touchpad does get warm to the touch after being on for a while, but it should certainly not be uncomfortably hot to the point that you have to use an external mouse. Contact Dell technical support again and speak to a different representative. The sad truth is that some will not always do the same amount of work to please customers as others, so it can be a mixed bag depending on who you're talking to. You should get a replacement heatsink and thermal interface material (thermal pad or paste/grease).

Sometimes you just have to not take "no" for an answer. ;)

Good luck!

Hi

I’m having the same problem here with a brand new laptop studio 15 model 1555 that I’ve just bought few days ago
the whole area from the touch pad to the left is getting heated up to high temperature almost like the AC supply charger.

Harish, did you came up with anything new from DELL about this ?

thanks

Baruch G

Hi I’m having the same problem here with a brand new laptop studio 15 model 1555 that I’ve just bought few days ago the whole area from the touch pad to the left is getting heated up to high temperature almost like the AC supply charger. Harish, did you came up with anything new from DELL about this ? thanks Baruch G

The touchpad heat comes from the wireless module, which is located directly beneath the touchpad. If you use a wired network connection, you might want to try disabling your wireless card to prevent it from producing heat. If you do use a wireless network, try keeping the wireless adapter set to maximum power saving mode. It will still warm up, but not to the same degree as when it is on full power.

well

about the bios is already updated, so this didn’t help to solve it...

about restore already did that, and that didn’t help also... so don’t do it to your laptop ;)

I just hope dell will come up with better ideas, and it’s too bad they don’t do a quality test for their products before they sell them like this...

ditto with the hot touchpad.  upper right corner of touchpad registered 106 degrees F with a laser temp monitor.  I may like it in the winter but in the hot humid summer it's not fun.  I looked for where to set the wireless adapter to max power save, but can't find anything that seems like that.  I have spoken with Dell, and my bios and other settings are registering ok.  I started wondering if i was just being too sensitive, and that this was somehow 'normal' but now that i'm seeing more references i think perhaps i should send this back.  sigh.

Yes  It will be 106 degrees F and Dell support team is not ready to accept this.They want us to use the Laptop as it is.This is an serious issue and I hope Dell team will look into this issue and come up with some solution.

I dont see any other solution right now other than waiting for Dell to resolve this issue or .......no option continue using 106 degrees F hot touch pad

Hi Harish & Baru, I received my new inspiron 1440 laptop yesterday and I have the heating issues like yours. The touch pad area and the left side area of touchpad where we place the left hand palm generates much heat and my left hand palm and fingers are hurting while use it. I wish to ask you if your heating of touch pad problem is solved? how did you overcome it? any alternative? please share with me.

Trust me, it does get hot!!! Was there any definite solution anyway? I was looking for a solution too!