Hi,

I am using Studio 15 laptop and this is an issue of my keyboard mouse area is getting heated up quickly and forcing to use the mouse only. I do have other Laptop (from HP) but not facing this kind of issue. This issue is annoying me as I cannot use this laptop as laptop as I always have to move with mouse. I am working in Software Company since last 10 yrs but never faced this kind of issue.

I called to DELL Customer care and spoke to technician. He asked me to do the driver test for Adapter and Fan, which completed successfully but my problem of heat did not resolved. Technician later responded to me that as test has completed successfully DELL cannot do anything in this regard and I have to use the laptop as it. I spoke to his supervisor also and got the same response and even they refused to send a technician to look into this issue.”Really surprised the kind of response I got from DELL”

I feel very uncomfortable while working as the heat near mouse area is not comfortable. Pls let me know if anyone has faced this kind of issue in past and got the solution.

Thanks in advance

Harish