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Service Tag does not match Model
I was recently given a laptop to use for work and I wanted to update all the drivers. When I went to Dell and put in the Service Tag number, it states that the laptop is an Inspiron 5000. BUT, clear as day, the front of the laptop shows it is an Inspiron 8100. What is going on? I wanted to download updates specific to this laptop - not just any generic Inspiron 8100 - that is why I was using the Service Tag number. I cannot do that if Dell believes the laptop is an Inspiron 5000. Apparently something is messed up in a database somewhere. How can I resolve this issue?
rickmktg
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Posted March 20th, 2006 14:00
Sorry, but Dell does NOT provide just the exact drivers you need. And also, updating drivers is likely a waste of time if the unit functions properly. You do NOT need to put in the service tag, just put in the model and you'll see the list. CHIPSET driver, Notebook System Software, then the rest.