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Prissy0048

updated

12 years ago

0

5801

January 13th, 2015 16:00

Screen Crack

I had the exact same problem with my screen. The screen cracked within a few months. The computer has gone unused for over a year, as it will only display on my TV. When I called Dell claimed that it was accidental damage. Is there a recall on this product?

  • Vijaymohanraj08

    1 Rookie

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    12 Posts

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    Posted January 13th, 2015 21:00

    hi,

    Can u share the service tag# let me check whether this is replaceable !!

    Regards,

    Mohan Raj

     

  • 357

    0

    Posted January 13th, 2015 23:00

    Sure. I bought the computer about 2 years ago, and it lasted about 2 months.

    The reply has been that it's accidentally damage, but no accident occurred.

    The service tag number is FTZ0LT1

  • ejn63

    11 Legend

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    87469 Posts

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    321256 Points

    357

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    Posted January 14th, 2015 04:00

    Physical damage to the screen is always considered accidental damage.  Only Complete Care insurance will cover it - the warranty will not.