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BlueScreenDeath
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September 13th, 2008 02:00
Nvidia GPU meltdown, warranty extension?
Hello, I'm having the notrious Nvidia-GPU meltdown issue. I have a Dell Vostro1400 with a 8400m GS GPU. My GPU died a week after my 1 year warranty expired.
Then, I read in the Dell Blog that Dell has extended the warranties by 12 months due to this issue? However, when I tried to contact Dell tech support through phone or email, they still said my warranty was 'expired' and they wouldn't talk to me.
Am I missing something? What's going on? How do I contact them to get my laptop fixed?
BlueScreenDeath
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Posted September 13th, 2008 02:00
Yeh that's basically it. My screen randomly goes greenish-purple, then cuts to blank.
95% of the time when I try to boot up, the screen is totally blank/black.
The 5% of the time I am succesful at getting past BIOS, the screen cuts to purple-green lines in 2 minutes.
After reading around various news sites and tech forums, it's apparent that my laptop is another unfortunate victim of Nvidia's hardware defect in the 8x00m GPU series.
Message Edited by BlueScreenDeath on 09-12-2008 10:41 PMBiG DoGN12
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Posted September 13th, 2008 02:00
BlueScreenDeath, I was wondering if you could look at my post. http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS_Laptop&thread.id=28157
Do you think that's my issue too?
PS. In response to your initial question, this post on www.direct2dell.com should shed more light on your warranty question.
Message Edited by BiG DoGN12 on 09-12-2008 10:46 PMBlueScreenDeath
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Posted September 13th, 2008 06:00
As soon as I read this sentence:
BiG DoGN12 wrote: My laptop is an XPS m1330 with Nvidia 8400m gs video card.
it became obivous that yeh, you have the same problem as I do.
Basically:
Purple/Green/Blank Video + Nvidia 8x00 series graphics card = GPU meltdown
If you have a laptop with an Nvidia 8 series video card, then you'll experience this issue sooner or later. This problem has gotten so bad that the shareholders are suing Nvidia.
http://arstechnica.com/news.ars/post/20080910-nvidia-sued-over-notebook-gpu-failures.html
oh, and thanks for your link. I called Dell a week ago and on Friday, and the warranty hasn't been extended yet. I guess they're gonna extend it sometime within this week?
Message Edited by BlueScreenDeath on 09-13-2008 02:27 AMBlueScreenDeath
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Posted September 14th, 2008 16:00
So does anyone have info on the waranty extension? What's going on - when will it happen?Message Edited by BlueScreenDeath on 09-14-2008 09:45 PMBlueScreenDeath
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Posted September 15th, 2008 03:00
???Message Edited by BlueScreenDeath on 09-15-2008 12:02 AMBlueScreenDeath
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Posted November 22nd, 2008 17:00
Yeh, I contacted a Dell support staff. He gave me the email to an escalations group where they resolved my problem.
I gave them my address, they sent me a box. I sent the laptop to their factory and they fixed it and sent it back within a week.
Contact Todd Smart - he was the staff who helped me resolve this issue.
Hope that helps
BiG DoGN12
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Posted September 13th, 2008 02:00
What symptoms are you having? This is what I have... http://img142.imageshack.us/my.php?image=xps1ns7.jpg