UNSOLVED

SmoothOperator_

updated

19 years ago

Closed

0

39520

March 19th, 2008 22:00

Media Direct update problem

Hello everyone!  My brand new M1530 recently arrived, and I have run into a bit of a problem.  Whenever I run Media Direct, I'm told an update is available (mediadirect_35.exe).  Anyways I follow the prompts, and the wizard appears to install the update no problem.  Once the update is compete, media direct shuts off.

 

Now here's the part that's buggin me.  When I fire media direct back up, it informs the the exact same update is available again!  Am I doing something wrong?  Why will this update not "take"?

 

Thanks in advance for any help!

  • chrisaroz

    104 Posts

    616

    0

    Posted March 20th, 2008 12:00

    Are you installing within Media Direct (using the Media Direct button, not in Vista)? If so, try installing it with Media Direct NOT running (you can download it from the support site) while in Vista.
  • 616

    0

    Posted March 20th, 2008 12:00

    Thanks, I'll give your method a shot later today and report back here!! 

     

    Next problem to tackle is why my clock doesn't keep time.  *scratches head*

  • Paulie_D

    5 Posts

    616

    0

    Posted May 23rd, 2008 06:00

    I'm having the exact same problem with M1730 I just got (update warning prompt every time I play a blu-ray disc). I tried downloading and installing the update without starting Media Direct and following the update prompt and it doesn't seem to fix the problem. Has anyone else experienced this? Is there a known fix out there?
  • ronss

    2 Intern

    •

    2060 Posts

    •

    3 Points

    616

    0

    Posted May 23rd, 2008 09:00

    not sure about the solution, but i un-installed dells media direct....did not like it...one reason is that when i play a dvd, there is no slide bar where i can advance the movie....installed win-dvd...problems solved.

     

     

  • astrader

    2 Posts

    616

    0

    Posted March 14th, 2009 20:00

    Anyone find anymore about this?  I just received my M1730 and am having the same problem.  Startup MediaDirect --> told to update --> update --> repeat.

    Tried to install through MediaDirect, outside of MediaDirect, as administrator, not as administrator, same results.

    Does Dell not provide working software to go along with the Blu-Ray drives they sell? Is a 3rd party solution my only option?

     

     

  • Mr._Pseudonym

    2 Intern

    •

    315 Posts

    616

    0

    Posted March 14th, 2009 21:00

    :^/ Dell has a newer version of MediaDirect, version 4.0.  It plays blu-ray movies, and is included with new laptops that have blu-ray drives, yet perversely it is not available for existing laptops with new blu-ray drives.

    This annoys me as much as it does anyone else, because I've just upgraded my XPS M1210's CDRW/DVD-ROM combination drive with one that plays Blu-Rays as well.  -Except that Windows will not support Blu-Ray as standard, and MediaDirect 3.5 only recognizes the DVD discs and not Blu-Rays.

    Dell needs to make MediaDirect 4.0 available for download as an .ISO file, either free or for a nominal charge.  Say, $10.00 or so, as specified by at least one site that reviews/specializes in such things.

    :^/ So to answer your question, yeah, it looks as if we'll have to shell out for third-party software to use our hardware to the fullest....

  • astrader

    2 Posts

    616

    0

    Posted March 14th, 2009 22:00

    Found my own solution.  The MediaDirect auto update does not seem able to direct me to the correct update.  I found this one

    http://update.cyberlink.com/ftpdload/patch/DELL_MD/4_7/PCM080919-04/MediaDirect4_7.exe

    that I was able to install and run.  Once installed, my blu-ray movie played correctly. FYI. This was a new laptop -- shipped about two weeks ago.

  • retep81

    3 Posts

    616

    0

    Posted March 29th, 2009 12:00

    Found my own solution.  The MediaDirect auto update does not seem able to direct me to the correct update.  I found this one

    http://update.cyberlink.com/ftpdload/patch/DELL_MD/4_7/PCM080919-04/MediaDirect4_7.exe

    that I was able to install and run.  Once installed, my blu-ray movie played correctly. FYI. This was a new laptop -- shipped about two weeks ago.

     

    Thanks dude that patch worked for me. Dell were useless told me to buy power dvd after 3 hours on the phone. That patch did the trick

  • Littlespark

    1 Message

    616

    0

    Posted July 9th, 2009 19:00

    This update worked great for me!!  I could only get one of my bluray discs to play but now they all work.  Thank you so much for the link to this update.  Dell should be more aware of this problem and have the link easily accessible on their website to download.