BigJayTee

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BigJayTee

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May 11th, 2009 08:00

M1730 - 8800 Upgrade - Good or Bad you decide

Last year sometime before June we were told we could finally get the upgrade for our M1730's from the worthless 8700 nVidia cards to the 8800M GTX cards.  What a blessing this card was once "I" installed it.  We all even asked Lionel if it was still covered by our warranties.  He said "Yes".  Great Dell comes through, or did they.  Today I called Tech Support because my laptop would not post.  The tech had me turn off, remove the battery, remove the power, hold the power for 10 secs.  Then while holding down the "FN" key turn on the computer.  The Num Lock and Caps Lock were flashing and the Scroll Lock was steady.  I was told I needed to get a tech out to replace my video card.  It is good that I asked what cards they had on file for me.  He said the 8700.  I said look again with this order number.  He found it and then asked if I installed it or did a tech. I said I did.  He said he needed to put me on hold.  He came back and said he would not send a tech out since I was the one that replaced it.  He would send the part.  My biggest question to Lionel, If he cares to answer.  Will I have this problem if the main board goes bad too?  I suggest you all rethink your choices.  And I suggest Lionel make sure he specifies the fine print when he makes a bold statement like our warranty will cover this.

  • BigJayTee

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    Posted June 17th, 2009 15:00

    Ok, it turns out Dell finally admitted that I do indeed have a warranty on the video cards, even though I put them in, for the period left on my laptop. I should not have an issue where Dell says they will not send out a tech anymore. At least for another 3 years.

  • BigJayTee

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    Posted May 23rd, 2009 21:00

    Well it has been 12 days and not a single answer or response from Dell.  This is good.

  • ejn63

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    Posted May 24th, 2009 04:00

    Dell doesn't respond here - are you under warranty, and have you called for support?  The problem is with the mainboard, not the video card.