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CptTrimack

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April 27th, 2008 23:00

M1710 Overheating problem

Have had my XPS M1710 for over a year now and have been happily gaming away with no issues.

 

Over the last week however she has been giving some very strange fan activity! Either the fan does not kick in at all (it used to always be on just at a low speed) and then it will eventually kick in and the machine sounds like it is about to take off! Once this happens the laptop also becomes almost completely locked with both the cores maxing out at 100% even though i have nothing running!

 

It also gets red hot, so much so you cannot have it on your lap, and yes I am always VERY carefull to make sure i'm not blocking the vents.

 

Full spec is M1710 dual core2.16 invidia 7900go. FYI am now running Vista.

 

Thank you in advance

 

  • dgkpcon

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    Posted April 28th, 2008 00:00

    Typically the laptop should be placed on a hard surface when used to get air flow.

     

    You might try getting a notebook cooler this would help a little with cooling.

     

    Using a can of compressed air to blow out the dust in the vents would also help some.

  • TheRealFireblad

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    Posted April 28th, 2008 05:00

     Welcome to the forums :smileyhappy:

     

     

    I agree with what's been advised in both respects.

     

    The first thing you should try, is ensuring the fans aren't clogged up with dust.

    If you still have problems after cleaning them out, a notebook cooler is a good option.

     

    I'm personally using a (black) Zalman ZM-NC2000 Ultra-Quiet Notebook Cooler for my new XPS M1730.

    It has a fan speed control 'wheel' on the right side, so you can turn the fan speeds up or down, according to what you're doing on the laptop - i.e. low for browsing the internet etc, high for gaming :smileywink:

  • rixco

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    Posted April 28th, 2008 08:00

    hi i'm experiencing the same problem for some months now (M1710). I don't think it's an overheating problem as the fan goes crazy at any time, it can happen a few hours after using the computer, but it also happens just 2min after starting the computer. From what i observed it seems linked to the graphics system (sometimes just by loading a movie in youtube).

    I used powerTop to check for the power usage and the biggest power waster was nvidia, after some tuning..at first it looked like fixed but after a day same situation. The fan goes crazy and the system slows down untill becoming totally unusable. I usually shutdown, wait 5min and startup again... utill it hogs again.

    I tried different nvidia drivers without success.

    (yes i clean the fans, and i tried the computer in very cold situation...same thing happen).

     

    (i live in nepal, temperature in the day goes now to 35c, but winter time is around 0c (outside...and inside the room) and the problem was there as well ), so i think it's a bit hard to get overheating with 0degrees c around you and using little ressources on the laptop.

    XPS M1710, GoForce 7900 gtx 512, 1gb ram, Ubuntu 8.04
    (was allready happening with ubuntu 7.10)

    Message Edited by rixco on 04-28-2008 02:39 PM
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    Posted April 28th, 2008 11:00

    Rixco, your describing the same fault as mine EXACTLY apart from mine does overheat after gaming for half an hour or so. The problem has gotten worse as the machine has completey cut out (turned off) twice in the last 24 hours now.

     

    I actually rarely sit using on my lap and certainly not gaming, get the same problem even if using on a table. 

  • rixco

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    Posted April 28th, 2008 13:00

    did you try if it happens with windows? i don't have it installed anymore so i can't check
  • rixco

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    Posted April 29th, 2008 04:00

    Bios A07 already installed.

    How do I run de Dell fan diags?

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    Posted April 29th, 2008 12:00

    Yes Rixco, it does happen with windows, I am running Vista.

     

    I too already have A07.

     

    Dell are supposed to be coming out tomorrow to fit new fan and motherboard. I'll update you guys how we get on. 

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    Posted April 30th, 2008 12:00

    Technician came out today (day after promised) and fitted new motherboard and fan.

     

    He could not remove 1 of the screws that attach the LCD screen which you have to detach to gain access to the motherboard. So he phoned dell who instructed him to I quote, "break it off", and told him they would worry about any damage later. He could not even break it away and in the end used one of my drills (breaking 2 of my drill bits in the process).

     

    Within 5 minutes of him leaving the symptoms are exactly the same and the machine has already cut out due to overheating.

     

    I am on hold to dell as we speak to find out what their next course of action will be........ 

  • dgkpcon

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    Posted April 30th, 2008 15:00

    After them purposly breaking it and still have not fixed the original issue,i would ask for a replacement.

     

     

     

  • rixco

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    Posted May 1st, 2008 02:00

    ???????????

    dell instructed to break it??? what kind of fix is that???

    keep us up do date man, i think this is gonna be a funny (well..doesn't look so from your side probably) fixin story..

    i won't do a move until i see what they do to your machine... this looks like a weird start for now..

    good luck..

     

    #my  battery is charching at 50% (or even less), does a weak battery affect the system even when it's plugged on AC (i saw this problem on other laptop brand, the computer was acting strange even on AC when the old/damaged battery was in)

     

    #first (short) Fn+startup diags reported everything allright, still have to do a full diag.

    Message Edited by rixco on 05-01-2008 09:13 AM