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MarcSant

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MarcSant

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April 1st, 2008 10:00

Latitude D830 and Embassy Suite

After 4 days of suffering, maybe here someone could help me.

 

My D830 have the following trouble with this software:

 

1. Install SO

2. Follow the Drivers sequence according Dell support staff told me

3. Finally, install Embassy

4. Register Fingerprints to Preboot, and to protect HD

5. Restart the machine, follow the Embassy wizard, and, after the second reboot everything is fine.

 

If, I shutdown the computer, or, reboot for more than 3 times, the fingerprint reader tell-me that "There is no fingerprint for that user" and automatic logon won't happen.

 

But, in Logon Screen (dell logo + Embassy) I press CTRL-ALT-DEL and pass my finger, and I CAN logon to windows with no problem.

 

But, there is sometimes that a error message is displayed at Windows Logon Screen: "Resource is not available" and, no matter that I input the password or pass the finger, I get stuck on that screen untill I press shutdown button and reboot the computer.

 

Dell techguy came to my house, and after installed the Windows XP from scratch and spend 4 hours with another tech on the phone, both of them came to no conclusion at all.

 

One of the solution that they told me is to replace entire motherboard... The computer was brought about 6 days, and this is my second unit! the first one came with a problem on rubbers that support bottom part of notebook and support the batery.

 

In short: after 1 month and half, I don't have yet a laptop working as expected.

 

This is really annoying. :-(

 

Marcelo.

Message Edited by MarcSant on 04-01-2008 06:46 AM
  • MarcSant

    7 Posts

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    0

    Posted April 8th, 2008 21:00

    Finally the problem was solved !!! :smileyvery-happy:

     

    The dell technician came to my house, and replaced the System Board.

     

    Appears that some kind of problem at motherboard / tpm chip make the embassy fails to work fine.

     

    Well, I guess my others friends have a solution for their problems as well.

     

    Regards,

     

    Marcelo.