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bpaulk4398

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bpaulk4398

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June 29th, 2005 15:00

Internal Error when starting Windows

I have Dell Dimension 4600 and Windows XP Professional Service Pack 2.  When I start windows after the desktop appears and small pop up window says Internal error,  error code: 0001.00000002  That is all it says.  I have searched Microsoft support and can not find my particular error solution.  If anyone can help me with this, I would greatly appreciate it.  After I click on the pop up error screen and it goes away, I can use my computer just fine but I would really like to know why I am getting this error message.  Thanks:
Bonnie:smileywink:
  • ejn63

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    Posted June 29th, 2005 16:00

    Check the event log to see what's causing it (start/settings/control panel/event viewer).

    Most problems like this are caused by pre-existing malware (trojan/virus/spyware) issues.
  • bpaulk4398

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    Posted June 29th, 2005 20:00

    Hi and thank you for responding.  I went to my event viewer and really don't know what I was really looking for.  I found in Applications and under System warnings with a yellow triangle. Some of the names were Userenv, EnvtAgnt, IISADMIN, Ci, Application error, Event System, McLogEvent, ntbackup, Application Hang,  MsiInstaller, and also Error with an x in the center of a little red circle.  A few more names were, Service Control Manager, E100B, Windows Update Agent, Tcpip, W32Time, System error, Print, DCOM, fastfat, and that's about it.

    I don't know if these are some type of spyware but I do run several spyware and adware programs on my computer all the time.  I have AOL with McAfee everything. 

    Let me know if what I found will be helpfull or just silly me not knowing what I'm doing.  lol