Very good to hear! Finally, someone with something nice to say about Dell!

I hate to say it, but some people don't like what you said, no idea why though. I know this because when i gave you a rating (of 5) the stars shown were only 3, meaning that someone gave you a 1 star rating, not very nice, unless they couldn't read and gave you a 1 meaning best, however if they couldn't read they wouldn't be in an online forum....

No problem. They really do have the best Customer Support in the business, that's what's scary, people say it's not great, but I think it is, maybe they don't respond quickly and they take forever to get on the phone with, but if you need a part and you are under warranty and didn't mess with your computer, then you've gots it.

Thanks for the feedback  CSmith06

Oh Well, can't please all the people all the time! But I calls em' like I sees em'. I was so impressed with the turn-around, I felt compelled to share it with the group,  and give Dell a pat on the back for a job well done. A two day turn-around is unprecendented in the service world, considering the fact that the machine had to travel from NJ to Tennessee and back,  and get repaired somewhere in between. I didn't expect to see it back for weeks!  If I had had a bad experience I would have reported that as well. The folks in service probably read these posts, and if they read a post from a satisfied customer, it may boost their morale and give them incentive to make more people happy. And no, I don't work for Dell, but yes, I am an engineer, so I appreciate their problems.

 

 

Even if dell had a drastic turn around, I think its too late.

After the abosulote 'hext' (I really hate swear filters) I have been though with dell, I will never get another system.

The auctual laptop is great!  Design, parts, perfomance all exceptional, but the support was about as bad as you can get.

I get better support from burger king, and I dont have to spend $3000....

Sorry dell, you used to be great.

Oh and I wasnt the one that gave him a bad rating, I think its good for someone to share their experiences!

Hi, hate to say this, but wait till ur warranty runs out, and then they dodn't even talk to you!

As with any computer company.

And that's one of the reasons why computer repair shops were invented...

Alienware talks to you....

By the way, foreign support abosolutely ***** (I hate filters too, can't even use suc|c). They refer me to American Online support, but then the techies refuse to serve me.

All,

Thank you for using the Dell Community Forum. 

If you are having problems with any branch of Dell, you can complain to Customer Care, either via email or right here on the forum.   Dell is very interested in customer feedback, but this is a technical forum, and contacting Customer Service is the way to be heard.  Dell is striving to improve all aspects of support, and customer feedback is an important tool.

 

I have to second the motion on great support; however, it took awhile for them to believe me.

I emailed tech support 7 times before they finally believed me about my video card. Once things got going, the service was stellar!

I contacted support on a Wednesday, received the box on Thursday, and Airborne picked it up on Friday. I received the machine back the following Friday with the new video card installed and so far it works great!

Daniel

If the service is good, but you can't understand a single thing they say, then is the service still good?  Just wondering.