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Frustration.
Could frustration lead to profanity on occasions.
Not much help or service if you are out of warranty for instance?
Live chat being non-existing is another good one too.
I feel like I'm going round in circles but so far have kept any profanities to myself.
My problem is a deceased hard drive. The laptop crashed and after diagnostics result it stated hard drive fault. I've lost everything which is bad enough but it's not straight forward to return to running state. I'm not a fan of making my own back up discs, there's nothing like an original which I think Dell should provide. I'm out of warranty and know I need to pay for a new hard drive but it kind of rubs salt into the wound if Dell want payment for something you've technically already paid for - reboot software. I thought I'd reluctantly made my own back up discs but they must be invisible as nowhere to be found, I've probably not made any due to above comment about originals. Anyway I could source a much cheaper hard drive going elsewhere than Dell but surely if I do buy from Dell at least they could pre-load the software that I've already paid for with original purchase. C'mon Dell, do the right thing. Thanks. JH.
Thank you for reply.
I do understand this to be the case and it is grossly unfair. There is no realistic or logical reason for this other than to extort money. Trying to speak to someone ends up going round in circles. I am willing to buy the Hard drive from Dell which is double the cost of other retailers so they are making money. Why can't they offer customers the support they deserve and which Dell owes them?
JH
You can remove "Dell" and insert "Toshiba", "Lenovo", "HP" -- or any other system vendor's name. The policies regarding Windows install media are set by Microsoft - not by the OEMs. The OEMs are bound by Microsoft's policies.
Read above. Dell WILL supply a copy of the recovery media. There's no charge for it in warranty - out of warranty, there is a charge for it. This applies in the US, UK and Canada.
The drivers are all available for download from support.dell.com and are likely newer than anything you'd get on the recovery media or a separate disc.
Thanks for reply.
I'm no expert so I'm trying to understand any advice as best as I can.
In light of what you state; If Dell cannot supply the Windows operating system, what about the drivers etc?
I assume these are not part of Windows but please point me in the right direction if I'm mistaken.
Thanks.
JH.
ejn63
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Posted October 10th, 2015 04:00
You can only get a pre-imaged drive under warranty - Microsoft does not allow the shipment of pre-imaged drives otherwise. If you're in the US, you can purchase a set of recovery media for your system as long as it's WIndows 7 or 8 -- call your local Dell customer service number.