It would help if you would be specific relative to the problem you are having. Does it not recognize your fingerprint while trying to "scan" it in? Does the program crash or not start up?

Brian

It doesn't recognize my finger print. I had a few bad reads. But after that I couldn't even get a bad read.

Thanks

C.T.

I think there have been several threads on this Board about this issue.

It looks like the two most popular solutions have been either to wet your finger a bit before swiping, or to wipe more than swipe (as if you have something on your finger that you're trying to wipe off onto the fingerprint sensor).  The second option is the one I've used, and it's worked for me most of the time.

Good luck.

Alternatively try using your middle finger instead of your index finger. For some reason mine works first time every time without the need to moisten or adjust the movement.