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Dell Studio laptop - automatically shutting down
Hi
I wonder if anyone can help with or is experiencing similar issues.
I recently bought a new Dell Studio laptop however it keep shutting itself down without any prompting form myself. It doesn't appear to be a battery issue as the battery is fully charged and it also does it when I have the power cable connected.
The screens goes blank or flickers and then it sends me back to the log-in page. When I log in again all the programs that were running are still open.
If anyone could could advise what the issue might be it would be much appreciated. Argghhh - it has just taken me 20 minutes to type this as it keeps doing it!
Thanks
Thanks for the response dleary1
Yeah sorry, I meant "logging off" rather than "shutting down". I'll be typing something then all of a sudden the screen will go blank or flicker on and off and then just nothing. The only way to bring it back to life is to press the power button. Even then it can take 3 or 4 attempts for it to do anything. When it does come back to life I need to sign-in again.
The reason I mentioned the mouse pad is initially I thought it was something to do with that i.e. when I was holding down the left mouse key to scroll then it seemed to happen alot but recently it has started happening when I haven't been touching the mousepad i.e. in the middle of typing a sentence it will happen.
It doesn't feel hot - the laptop only needs to be on 5-10 minutes when it starts happening. This has been happening since the very first day that I bought it.
Does anyone know if Dell has a returns policy as the laptop is less than 2 weeks old so not happy about this at all?
dleary1
28 Posts
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0
Posted January 29th, 2010 19:00
Boot in safe-mode (f8 when you are first booting)
Examine the event viewer (right click on my computer, select "manage")
Do you mean "shutting down" (i.e. you need to reboot) or "logging off" (sounds like the later)
what's this about the mouse pad?
Does the computer feel hot?