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dave843

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dave843

22 Posts

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November 22nd, 2004 01:00

Dell, are you listening?

A number of people are having a battery discharge problem with the D600 and D800 laptops. When using two batteries, the computer discharges the media bay battery first (to 3%). It is then supposed to switch over to the primary battery, but instead, it shuts the machine down!
 
I have spoken with Gold technical support several times. So far, we have:
 
run diagnostics
updated to the latest BIOS
replaced motherboard and power supply
re-installed Windows XP from scratch
 
I have been dealing with this problem for months! Please fix it!
 
It's not just me, here are the others:
 
 
 
 
 
 
 
Thanks,
Dave
  • Thomas25810

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    Posted November 23rd, 2004 14:00

    I too am having the same aggrevating problem with the bay battery.  Interestingly, the PC did this when I first got it.  We flashed the BIOS which fixed it.  Then my touch pad started gettting flaky about 6 months ago.  We flashed the BIOS again which fixed the touch pad problem but reintroduced the bay battery problem.  We have replaced the HD, motherboard, XP and batteries throughout the life of this 18 month old PC.  No luck.  So my suspicion is that the problem does lie in the BIOS.  I flashed the BIOS last week with the latest version but it didn't fix the issue.  We have 4 of these D600's and mine is the only one that exhibits this problem. 
  • dave843

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    Posted November 23rd, 2004 22:00

    I originally thought this was tied to BIOS update A06 since I have been unable to find any posts about this problem before then, and they have been pretty consistent since that update.

    If your computer had this problem when you got it 18 months ago, you probably had A03 or A04. So maybe this doesn't have to do with the BIOS.

    Message Edited by dave843 on 11-23-2004 07:47 PM

  • oldguy2

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    Posted November 30th, 2004 20:00

    I have a Dell D600 that does the same ANNOYING thing.

    The power management does the same thing when either battery reaches it's limit.  Is there something that can be tweaked in the registry?

     

    Anybody know where the "sleep button" is on a D600 laptop?

  • ard9

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    Posted December 26th, 2004 01:00

    I agree, i have had this problem for some time now. I have updated to the latest bios/service pack/ drivers....nothing. I would like for dell to fix this problem as soon as possible!

    Thanks
  • jfeeav8r

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    Posted December 31st, 2004 23:00

    Add me to the list!

    I've had the same problem with My D600 since I got it in March.

    I've updated BIOS,  and Dell replaced my mobo once. It did nothing.   The most frustrating part is when the D-Bay battery runs out, the system hibernates. If I power on to come out of hibernate, it wakes up, then immediately hibernates again. It can do this many times in a row, so now I just pull the battery out half-way before restarting. Very Frustrating!!

    -Jonathan

  • rmb6

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    Posted January 13th, 2005 19:00

    BUMP.

     

    This is sooooooooo anyoning. My computer was a test to see if we should outfit the entire office with them, now I'm stuck with this (edited because dell has a family site and doesn't want to offend anyone), and everyone else gets an HP...

    DELL MODERATOR, PLEASE RESPOND AS TO PROGRESS. I Have already PMd two Dell moderators...no responses yet.

  • dave843

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    Posted January 13th, 2005 20:00

    If you can get someone from Dell to respond, please post it in this thread.

    So far, in all the threads on this topic (linked above), the only post from dell said to "turn on the power display icon in the system tray".

    You can see the post at
    http://forums.us.dell.com/supportforums/board/message?board.id=latit_power&message.id=10110
  • ard9

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    Posted January 13th, 2005 22:00

    Agreed, this is ridiculous. no software setting, to date, correctly fixes this problem, Im am starting to believe this problem is more physical then software. Its hard to work effeciently when not on battery power when your laptop turns off when the spare battery's juice is out.

    DELL, all i would like is a notion that the problem is being worked on. Thank you.

    Im currently using a dell d800 latitude laptop using the dell rechargeable LiP Battery: Rating 11.1 V === 4320mAH Type: 4r084 Capacity: 48WH

    Thank you
  • dave843

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    Posted February 6th, 2005 20:00

    Hmm, 7 months, and still no answer...

    And here are yet more posts on the same topic.

    http://forums.us.dell.com/supportforums/board/message?board.id=latit_power&message.id=10654

    http://forums.us.dell.com/supportforums/board/message?board.id=latit_power&message.id=10506

    http://forums.us.dell.com/supportforums/board/message?board.id=latit_power&message.id=10358&view=by_date_ascending&page=1
  • mmainprize

    260 Posts

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    Posted February 8th, 2005 04:00

    New BIOS for the D600 to fix this problem