Dell doesn't forget that you still have the old computer, sooner or later they will charge you the old computer even if you give them the excuse that some one was going to give me a call they won’t care, because it’s your responsibility to return the system and about extending your warranty Dell usually doesn’t do that when they replace the system even if you have and a million calls or sent you a tech millions of times. My recommendation is to call Dell ASAP have them pick up your old system.

B4 I forget until you return the old system the 6000 that they sent you will be out warranty and will be flagged so no tech support :smileywink:

 

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Latitude D810 2.0 PM Xp Pro 1 Gig DVDRW
Inspiron 6000 1.5 CM XP Pro 512 mb 40GB DVDRW drive
Inspiron 300m 1.2 P4 Win 2000 256mb 30 GB CDRW drive

Message Edited by Strods... on 02-04-200607:46 PM

Message Edited by Strods... on 02-04-200607:48 PM

Message Edited by Strods... on 02-04-2006 07:48 PM

Yeah, that's what i EVENTUALLY understood after raising my voice at the 4th support person i spoke to just as he was about to transfer me again.. I just want to be able to send it in and have them fix it - is that so much to ask? I'd pay more money! I just want the piece of garbage fixed - i don't have the time to deal with it myself, and even if i did - I DONT WANT TO! It's frustrating because i've seen other people who have IBM's for example, get any problem dealt with 2-3 days after you send them your laptop. I've been hearing nothing but bad things about Dell's "Support" over the last few months.

Don't trust Dell. Their customer support has got to be one of the worst i've ever encountered - i paid for the most comprehensive tech support package when i bought my Inspiron 8600, stupidly thinking that would ensure that any problems i might have would be taken care of quickly and efficiently.. silly me. Money down the drain. I dont have the time or patience to spend even more time on the phone with unqualified support staff so i'm taking it to the nearest computer repair store. Seriously dont trust the word of the support staff - i was suppoed to be called back by one of them at a specific time; didn't happen. 2-3 days later i got a call. How efficient. The system doesnt seem to be well organized or managed at all, all they care about is cutting costs - i'd be careful.

I don't know why the first tech guy didn't suggest that. In fact i dont know why the 2nd, 3rd or 4th people i spoke to didn't suggest that. But then, it's not my job to know these things. All i know is that when i started trying to keep it as simple as possible and explained that i just wanted to send the laptop in to be fixed, i was surprised at the resistence i encountered. My fear now is that if i send it in, it may not get fixed anyway - this is what i was told might well happen if one of the problems was to do with softward and not just hardware. I don't want to even have to think about this kind of thing - i just want it fixed and i shouldn't have to fight with countless "support" staff to get this to happen (not that it has been fixed..). It should not be so complicated.

I appreciate the help - i'm just going to take it into a local store; the thought of having to spend more time on the phone dealing with this is not appealing, and to be honest i don't have much faith in Dell at this point.