Hi,

 

I am only posting this here in hopes, that maybe, just maybe a Dell Rep. will read it.  I have two cracks on my Inspiron 2650 near the hinges on the topside of the case.  It just seems to be disintigrating.  I have e-mailed Dell 3X and had only one response that they don't handle that issue and they shuffled me off to Tech Support.  Well, on the phone way too long to even get anyone, so I decided to e-mail their tech support.  I have even tried to 'chat' with a tech, their link isn't working.  All of Dell must be taking a vacation (still no response).  If they think this impresses people who may think of purchasing any of their products (not likely). 

I can honestly say right now if the only way I would take another Dell product if it was given to me for free. I am really frustrated with the lack of response that Dell gives their customers, as I see from other posts of people having this same issue.  Note to Dell:  If you are having the same issues and this is not in house work, take it elsewhere for quality workmanship.

If anyone has any really good suggestions, please feel free to post them to me.  And if by chance, a Dell Rep wants to respond also with a good answer as to why all of sudden this is breakdown, then I would be glad to hear the answer.  Also, this laptop is 4 years old now (old in computer age only) and the warranty is long gone.

Thanks for letting me vent.