Well, several months down the track I think I have found a solution which at least alleviates the problem. For anyone else who happens to be experiencing this problem, try this:

1.) From the control panel select system and maintenance / device manager.

2.) Find the Dell bluetooth module, right click on it and select properties.

3.) Go to the power management tab and de-select the checkbox against 'allow the computer to turn off this device to save power'.

I hope this is of help to someone out there.

I've just tried this fix but unfortunately it hasn't worked.

I have:

XPS M1530

2.5GHz Core 2 Duo

4Gb Ram

Windows Vista Home Premium

Dell Truemobile 355 Bluetooth + EDR

Microsoft Bluetooth Enumerator (whatever that is!!?)

....if you need to know my inside leg measurement to formulate a fix then please let me know!!

The mouse and the XPS connected easy enough and didn't seem to give any problems.

However, it began freezing and does it randomly all the time. It even freezes mid-scroll through a document and has only narrowly escaped the fifteen floor drop to the street (on countless occasions) by the skin of it's flimsy Microsoft teeth!

Other devices in the Bluetooth inventory are my cell phone, who's sync software does not load to the system tray at start-up, and a Rikaline GPS receiver, both of which have been turned off the whole time.

I think it must be the mouse or mouse/laptop link as the track pad continues to work fine.

The daft thing is that, after following the above advice, I can leave the mouse immobile for more than 10 minutes and it moves straight away when I get back - but freezes when I'm actually mid-use!! Grrrrrrrrrrr!!!!!!!!!

Microsoft are (unsurprisingly in my experience) vitually impossible to get a straight answer from, so does anyone out there in Dell land have a fix?

Hi,

I have a XPS 1330 with the Microsoft Notebook Bluetooth 5000 mouse. Everything works fine with the mouse except that every 2-5 minutes, the mouse stops working ramdomly for 5-10 seconds. It works fine after that.

I tried turning off the power management setting where the computer can turn off the bluetooth device to save power and it did not resolve the problem (this was with the original driver). I updated the recommended driver through the Dell web site (which appears to be a driver with an older date) and it did not resolve the problem.

I have no other software that controls the mouse. I trie installing a Microsoft mouse program but that didn't help. I have since removed the program.

I noticed there are several other people with the same problem or similiar. My mouse does not freeze, but it does stop working temporarily.

Any suggestions???

Thanks.

I have tried 2 different Microsoft bluetooth mouse over the years, they all have the same problem. They will automatic went to sleep after a few seconds of no activities. A click on the buttons will no only wake it up but also do the click. If the cursor was on a link before it sleep, the click will wake up the mouse and click on the link.

And the freeze every couple of seconds thing. I know it's just freeze but not disconnected because if you move the mouse around during the freeze and then stop, after a couple of seconds, the cursor will go crazy all over the screen and then stop. So, it kind of like a delay or sort.

I cannot found solution to this problem anywhere for years. The only exspaination is poor product design. I have use logitech bt mouse and it work fine. All I can say is stop buying from Microsoft, as we have been burn time after time.

Thanks for the reply.

With my freezing problem, when I clicked or moved the mouse, nothing happened untill the mouse or computer decided. There wasn't a lost connection between the mouse and computer, the mouse simply stops working for approx 10-20 seconds every few minutes (even while I've been moving the mouse constantly over that period).

I was frustrated and purchased another bluetooth mouse made by Rocketfish and it worked perfectly right from the start. I haven't had any problems with the Rocketfish mouse and have thrown away my Microsoft mouse. I should of purchased a the new mouse earlier, rather than trying to troubleshoot the Microsoft mouse. I would of made more money rather than waste my time troubleshooting.

I hope this helps others in the Dell community..........ditch your Microsoft  mouse if you have problems with it, better yet, do buy one from the start!

Hello everyone,

I am having the same problem with an older MS wireless intellimouse explorer for bluetooth. There is a feature build into this mouse that cannot be turn off, which will go to sleep after a few seconds of inactivity. I'm too get frustrated for the mouse freezing problem. The vista BT power management setting might be interfering with this sleep function. alasta solution help, but is not perfect. I would agree with everyone else reply to this tread. Stop buying MS product if you don't have to.

Same problem here...

Any solution?

This is the Dell support forum.  Why isn't anyone from Dell helping?

I have Windows 7 on my Dell vostro with a Dell bluetooth mouse.  This mouse worked perfectly well with my other Dell vostro.  I think it's the Window 7.  I tried updating Windows 7 and that worked for a couple of months and now it is back to freezing mid-scroll.  Twice now today - arrgghh!

Any help from Dell?  Anyone?

I have an Inspiron 1750 that is only 18 months old. It originally came with Vista but I FOOLISHLY upgraded to Windowsigi 7 a few days ago.  The original configuration was Vista with a Microsoft Bluetooth 5000 mouse which worked perfectly until I upgraded to Windows 7 and immediately, the bluetooth mouse did not work.  It does not work at all now and I have paid a very good technician to work with this problem on three separate occasions and nothing that we can find anywhere fixes the problem.  I am ready to file a complaint against Microsoft with the BBB and go buy a real mouse from an reliable manufacturer.

I have a Dell mouse and keyboard and a Dell Vostro laptop.

When I updated my Windows 7, my mouse and keyboard worked flawlessly for month. I have recently been having problems again and need to check of there are any more updates.

A quick fix when I'm busy working is to uninstall the mouse and then reinstall it. This will usually get me through the day or a few days.