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joelab101

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21 years ago

J

joelab101

12 Posts

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15986

October 13th, 2005 23:00

XPS Generation 5 noise


Anyone having a vibration type drone noise coming from the case of  their XPS Gen. 5 ? It's only a few weeks old and has been making this noise from day one. If I move the case from side to side, or press in on the rear of the case by the air fins or expansion card area, the noise will change or go away temporarily. Dell has already replaced the cpu fans and green holder, but the drone noise is still present. Their next step is to replace the power supply and video card; however, they are backordered. I am very disappointed having this problem in such a high end model






Intel Pentium D 840 3.2 GHz


2 GB DDR2 SDRAM 667 MHz


250 GB hard drive


256 MB Nvidia GeForce 6800


2001 FP Digital Flat Panel


Sound Blaster Audigy 2 ZS


 

  • Phil1234

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    Posted October 14th, 2005 12:00

    My system an XPS 600 arrived earlier this week here in Canada from Texas and I had to open the case and simply tweak some of the plastic shrouding in the case and it's been almost silent ever since.  I've also been stress testing it for over 80 hours now and it's still very quiet.  There is a lot of plastic on these Gen5/XPS 600 cases and considering it just snaps together I can see how easy it is for some type of irritating noise to happen.  Keep us posted.

    Phil.

  • joelab101

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    Posted October 15th, 2005 01:00

    Thanks for the information. I think i will open up the case and see if I can tweek that vibrating drone noise away. I was just informed again today that the power supply and video card Dell wants to replace are on back order. I hope this fixes it as I really like this system, if not, I was told by Dell I could get a refund or exchange for an  XPS 600 if I pay the difference. Only thing is I bought this system during the 34% off special. I will keep you informed as to any progress. Thanks again.
  • CTskydiver

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    Posted October 15th, 2005 05:00

    I have a lot of noise from my XPS 600 - My Gen-5 was nearly silent, but unfortunately didn't work very well.

    I think the noise is the plastic thing on the back - I haven't been able to get it to stop vibrating no matter how many things I wedge into available cracks and crevices. Keep us posted if you find a solution.
  • 215

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    Posted October 15th, 2005 14:00

    joelab101,

    Your not alone. I have a GEN5 with the same problem. Dell has replaced the CPU fans, that didn't fix the problem. The service tech feels the problem is the front fan. This is going to be replaced next. They are also going to replace the power supply.

    I am dissappointed in the 'Dell's' product quality! A $4000.00 machine shouldn't have these type of quality control problems....

    I'll post back after the next Dell tech support visit.

    Brian :smileymad:

  • Georgia_Rebel

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    Posted October 15th, 2005 16:00

    they should just send an experienced tech out with all the right tools to realy check these out...I also am having that problems..fans are on the way:smileytongue:
  • limpit

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    Posted October 16th, 2005 07:00

    I have a Dimension XPS gen 3 and my fans make an awful lot of a noise ( it is like an airplane turbine)... i dont know if the plastic thing you say is also present in my PC but i'll check if it does...anyone has any more ideas in how fixing the noise problem...maybe how to decrease the speed or performance of the fans?? thnx... i would like as much as i can know about this...
  • Phil1234

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    Posted October 16th, 2005 13:00

    I found the cause of the noise/vibration in mine is the plastic plug DELL put in the floppy drive bay.  It just needed some tweaking to clear the front and top of the tower and it runs quiet.  It's bound to happen when there is this much weight and hard plastic pieces snapped together :smileysurprised:

    Phil.

  • Pierre

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    Posted October 18th, 2005 07:00

    Just to let you know, my XPS Gen 5 made those annoying noises and vibrations from day one as well. As you said, there is a lot of plastic in this thing and I found that my chassis had too much lateral flex in it, with the case open. ( Not Strong Enough ).

    If I move the box around, the noises will either change tones, be quieter, or go away for awhile. Then the come back again! Not happy with the so-called quality of this box compared to my two other boxes I've had in the past, Dimension 4500 and 4550. Anyway, almost a month ago, they said they would replace the machine. I'm expecting it either tomorrow, or the day after, so I'll find out then what they sent in it's place and what it's like when I turn her on????

    I'm cautiously pessimistic about the outcome.

    Cheers,

    Pepe1.
  • Z_Ghost

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    Posted October 18th, 2005 08:00

    I had that problem with my Gen5 and I found the plastic shroud over the power supply fans was the cause. I just moved it until it felt like it fit better and it stopped doing it and it's really quite.
  • 41

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    Posted October 18th, 2005 12:00

    Funny! The same thing is happening to my 4-week old Dell XPS 5 system. The rattling seems to be coming from the upper back side portion of the unit. When pressing on the top of the computer, or pushing the fins on the back around, the rattling will stop for anywhere been 0 seconds and half a day. Then the rattling returns!

    I'm surprised that Dell has been offering to replace entire computers for this sound. And I'm doubly surprised that people are accepting replacement video cards, fans, etc., considering that replacement parts are usually remanufactured. (I'd rather stick with my "new" parts, thank you!)

    I have yet to figure this out, but did discover that when the case is open, it NEVER makes the noise! This is frustrating because obviously, the case has to be open in order to identify the noise (I'm trying to use a stethescope to pinpoint it).

    Therefore, I conclude that something with how the case closes determines when the rattling begins.

    I'm glad to know that I'm not going insane and that others are experiencing the same problem. I was going to write about it, but seeing that someone else reported it before me, I guess we're all in the same boat with a rattly computer.

    I can only wonder what all the rocking and pressing is doing to the hard drives in my machine...

    If anyone finds a way of stopping the noise, please share with us!