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nicks53

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20 years ago

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nicks53

2 Posts

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13056

March 12th, 2007 15:00

XPS 710 H2C - USB Boot errors

After getting my new PC, after 5 days it started hanging at the BIOS on boot. After some time troubleshooting this myself I narrowed it down to the fact that if any USB devices were installed then the machine would hang.
 
I called Dell tech support (1.5 hours  in the wait queue) and after another 1.5 hours of troubleshooting I was told that the was a known BIOS problem that they've had on older x10 models and I have to wait for the next BIOS update which "should" fix the problem. So currently I have two options:
 
1. Use a PS2 keyboard/mouse which s because I can't use the new razer mouse that I purchased with the system.
 
and/or
 
2. Wait until the PC boots and then plug all other USB devices in and wait for plug-n-play to recognize/install the new devices (which sometimes doesn't work and another restart is needed). Of course, I have to then unplug all devices before restarting so it doesn't hang up.
 
When I asked when the new BIOS would be out (I'm cautiously optimistic that this will fix it) they siad they didn'y know (the current BIOS is dated  back to 12/2006).
 
Has anyone else ran into this problem? I'm fairly discouraged that Dell's reply was to just wait for the next BIOS and deal with the problem. Other than that I'm pleased with the system, but that is a lot to ask someone who just dropped $5,500 for a new system.
  • T

    Timdrouilard

    628 Posts

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    Posted March 12th, 2007 15:00

    Just having USB devices connected like a keyboard and/or mouse shouldn't be a problem.
     
    However if you have a setting in your BIOS (I don't have a 710 so I don't know for sure) that pertains to being able to BOOT to a USB device one way or another, then that might cause the symptoms you have.
     
     
  • M

    Markswheels

    53 Posts

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    Posted March 12th, 2007 16:00

    I had this same problem with my old XPS 600.
     
    Dell first sent me out a replacement sound card thinking that was the problem.  When I installed it and the problem still existed they sent out a Tech, had him replace the motherboard and flash the bios.  Problem still existed.
     
    While the Tech was still there,  I unplugged all the USB devices and the system would boot up just fine.  I proceeded to plug them in one at a time until I found the offending USB device.  Turned out to be my external Media reader.
     
    Never did get the issue resolved.  I ended up just unpluging, booting and plugging it back in. 
  • N

    nicks53

    2 Posts

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    Posted March 12th, 2007 19:00

    Thanks for the responses.
     
     
    Before posting to this forum I did find a possible fix from one of the techs in the FAQ section regarding disabling USB boot devices in a few BIOS sections and this didn't help either.
     
     
  • A

    AeneaPC

    4 Posts

    147

    0

    Posted March 14th, 2007 06:00

    Hi there, I am just trying to fiddle with a new install on a 2 week old XPS 710 H2C and have the same annoying problem... Problem is, I have lots of USB devices on it and a couple of days ago I did try to boot of an USB device by changing BIOS settings, but since everything locks up before I can change it the BIOS back I couldn't do much. So thanks for your message, now I can disconnect all the USB devices, change the BIOS setting and, hopefully, all will be okay again... Funny thing is though, it doesn't happen from a cold-boot, everyday when I turn the machine on for the 1st time it works.. Cheers, Aenea

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