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jcklamerus
1 Message
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Posted November 24th, 2001 17:00
NO!!!!NO!!!!
They don't quality check anything and the customer service tries to talk around everything until after your 30 days are done. AND THE ON HOLD TIME IS AWFUL!!!!!!!!
First computer we received.. ran slow and froze up on us. Couldnt get any one to really return it so finally after the MONITOR quit working (2weeks old) we returned the entire thing for a 'same as' exchange.
Well giving Dell a second chance was a HUGE error of judgement. This computer now, the floppy is jammed in there funny and the door wont close. Calling Dell on it, first I had a tech that could not speak English or understand it. Upon my 3rd try at this, now the man is telling me the new ones dont come with a door, why did the 'same as' have one?
As if that is not enough to make you want to stay away from Dell... even the software bundle I purchased extra at the beginning does not work correctly.
This is too much trouble for the money.. wish I would have just purchased locally or another Gateway, which is 3 years old and gave us no problems, we just needed a second and thought we would try this. Before this we had a Packard Bell that we use to think was the worst computer out there... UNTIL NOW!!!
Would hate to count my 'on hold' hours.
~JCKlamerus
- Yes. I bought a 3 year on-site next day service and the technician was ringing my door bell at 10:30AM the next day with a replacement sound card.
I have been playing with PCs since the Radio Shack TRS-80, and my experience has been that you are better off any way you can find to contact tech service, who ever that might be, with some form of communication other than the telephone. The technical knowledge of whoever answers the telephone varies from 100% down to zilch!
Although I have not had any major problems with my Dell, I have been very satisfied with the email response I have received. Reasonably prompt and ALWAYS from a knowledgeable tech.
Jim Hardin
2 Intern
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2053 Posts
657
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Posted November 24th, 2001 18:00
Yes! My 97 & 99 have been flawless, unless you count a 3 year old battery for the laptop failing…
Also have many Dell-200s at work, still chugging along. I have also noted that they run faster than any other name brand PC when compared side by side.
bturpin111
52 Posts
657
0
Posted November 24th, 2001 18:00
Most definatly YES.
For years I built many computers. I started with Windows2.0 & AOLversion 2 as well. I did this as a hobby for relaxation and build many for friends. In todays market and lower prices Dollar for Dollar a complete system is the way to go.
4 weeks ago I wanted to upgrade my PC. I investigated Gateway, IBM, Hp'sand Dell. I originally chose HP as the Computer was everywhere locally. My first HP was an Athlon 1.3Gig x 60 Gig drive. I brought it home and setup. That was the end of the easy part. First you loose 5gigs to all the recovery software onn a hidden partion you can not get to. ()They do not suply CD's). Then I found the Video was an onboard 32 MB shared with no AGP options to upgrade. Immediately I returned the PC within that week. Picked up a econd HP after tearing it down at the retailer to see if I can upgrade and it was. It was a P-4 1.6. Again 5gigs lost to hidden partition. OK I said I can live with it until I made my first Tech call the next day due to a script error. First problem was had to pay for the call No 800 #. Second it took 2 1/2 hrs b4 I actaully spoke to someone. And when I did their fix was reinstall. 3 days later and 2 reinstalls as I was questioning they reply'd pack up and send to HP to fix. I agreed to pack it up buyt it to the retailer.
This Dell It took maybe 15 mins to get someone and it was a toll free call. It was a noisy fan. They offfered to have someone to install it with in 48 hours. I responded with send me a fan. 2 days later I have the fan and workd great. The tech was informative and was knowlegable.the
Yes all large companys have problems but of all of them Dell seems to be the least and at least they stand behind thier product.or nine
BTurpin111@aol.com
Dimension 4300
P4 1.6
512MB
BTurpin111@aol.com
Dimension 4300
P4 1.6
512MB
BTurpin111@aol.com
Dimension 4300
P4 1.6
512MB- Yes I would. Well, dont know yet actually, as right now I have a gateway computer, and just ordered a dell dimension 8200. But someone here said gateway has given them no problems? heh well, My gateway is an amd athlon 900mhz,'ve had more problems than i can think of. it is as of this month 1 year old, and to be honest, Im sorry I bought it.
First of all, i have to turn it on and off a cple times to get it to boot up, after having it for 4 months I had to get a new hard drive for it. My dad has a dell dimension 8100, it is a pent 3 800 mhz and it outperforms mine in every way. That is why I chose Dell for my next computer. We too have Dells here at work, and even tho now they pieces of crud (what u expect, they over 5 years old) I have no problems with them at all.

bizuca
1 Rookie
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39 Posts
657
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Posted November 24th, 2001 17:00