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Why is the XPS 700 delayed?
The 400+ response post titled "Dell Delays XPS 700- Waiting For Intel Conroe To Replace 965 EE ?" can pretty much be summarized by two posts with important questions posed by SirRobin and gbakmars:
SirRobin wants to know...
1. Why, specifically, is the XPS 700 not "In Production" yet? Please provide specifics on each issue if there is more than one.
2. What is the status of progress on resolving each of these issues? Please state the best estimate for how soon each of these issues will be fixed. An expected fix date would be best.
3. Will the XPS 700's, once they are "In Production" be compatible with the Core 2 Duo cpu. As an example if a customer receives an XPS 700 with a Pentium D or 4 cpu can it be replaced with a Core 2 Duo cpu by a qualified technician without having to buy new hardware? (italics are my edit)
4. How soon will the XPS 700's customization options include the Core 2 Duo cpu? An actual date, even if just an estimate would be most appreciated.
5. Once the Core 2 Duo cpu is available through Dell will customers with open XPS 700 orders be given the option to upgrade to it?
6. Will any free or discounted upgrades be offered for customers with open XPS 700 orders?
gbakmars wants to know...
1. What specifically caused this "unexpected" delay of ALL XPS 700's, not just those with a specific video card or power supply.
It is clear that there is a problem. There are various reasons and mutations floating around
--> Computer case manufacturing / supply shortage
--> Power Supply issue
--> Physics card problems
--> Graphic card problems
--> motherboard chipset not available / does not work
If all hold correct at the same time this is a HUGE problem. What is the truth?
2. When will the machines begin to ship (and not just a "few weeks" answer, either. That's bunk).
3. Is the XPS 700 that we recieve Intel Conroe compatible?
4. Why did Michael Dell say that the XPS 700's will have Core 2 Duo when it's not an option yet?
5. Will we be given the opportunity to change our order to a Core 2 Duo processor?
6. Will there be "free" or non-free upgrades offered for existing and delayed XPS-700 orders to Conroe?
7. Does Dell plan to offer any compensation for the long delays beyond an apology? (credit, discount, free-upgrade, etc)?
Message Edited by dav_314 on 07-12-200603:12 PM
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Posted July 13th, 2006 18:00
Well, that's a nice reply.. it's always hard to read something like that and think Dell ISN'T trying hard to please us. But there are still many questions they will not answer...
Why the silence on the Conroe issue?
> By the time this box ships, Conroe will be live and the P4 processors they were using will be outdated. And it isn't just a small jump (3.0ghz to 3.2ghz let's say), this is a serious microprocessor architecture upgrade.
> Will Dell use their stock of P4 processors instead of upgrading all pending orders to Conroe? If NOT, will the XPS700 be Conroe-ready if the buyer then wanted to shell out more money for a Conroe CPU on their own?
> What about the motherboard? Which nForce chipset are they going with?
Inquiring minds want to know...239
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Posted August 1st, 2006 00:00
I was just wondering if we can figure out what date dell has caught up to in their production of the XPS 700. If you recieved the XPS 700 post here and add your order date and your estimated shipping date so we can have an idea of how far along dell is with cranking out these computers.
My original order - Ordered: June 13th Ship date: July 20th
XPS 700 Black
Pentium D 940
512mb ATI Radeon Card
My updated order - Corrected: July 26th Ship date: October 4th
XPS 700 Black
Pentium 950
512mb Nvidia Card
Because my original order was placed before June 18th a dell representative told me I would be able to bring my computer to the closest dell store front and have them replace my Pentium 950 with an upgraded Core 2 Duo Processor. (Not sure which one they are giving as an upgrade.) That is a good solution for those of you who are hesitant to change your original order for fear of further delays...If only I had thought of that before I tried to upgrade my order and got the wrong one.239
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Posted August 1st, 2006 01:00
@Perfsmurf wrote:
I was just wondering if we can figure out what date dell has caught up to in their production of the XPS 700. If you recieved the XPS 700 post here and add your order date and your estimated shipping date so we can have an idea of how far along dell is with cranking out these computers.
My original order - Ordered: June 13th Ship date: July 20th
XPS 700 Black
Pentium D 940
512mb ATI Radeon Card
My updated order - Corrected: July 26th Ship date: October 4th
XPS 700 Black
Pentium 950
512mb Nvidia Card
Because my original order was placed before June 18th a dell representative told me I would be able to bring my computer to the closest dell store front and have them replace my Pentium 950 with an upgraded Core 2 Duo Processor. (Not sure which one they are giving as an upgrade.) That is a good solution for those of you who are hesitant to change your original order for fear of further delays...If only I had thought of that before I tried to upgrade my order and got the wrong one.
That's easy! It's like 2 freakin people in the entire world. Dell has caught up on carp and expects us to just wait, and wait and they don't care at all. Now I've come to find out that X-Fi cards that Dell sells are falsely advertised with Dolby Digital w/ SS and they don't. What next Dell? Are you going sell us PC's and give us half the memory we bought and just say "Tough tookies!"?Geesh...
Message Edited by BubBowen on 07-31-200609:05 PM
Deadites
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Posted July 13th, 2006 13:00
Here is the official delay response I got from my Dell EPP Rep.
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We fully acknowledge and understand your frustration with the delay of the XPS 700. We understand that you expected your orders to have shipped by now. For this frustration, we are sincerely sorry. We did not anticipate this delay when we first launched the product. However, we saw some issues in the final stages of pre-production testing that caused us to stop and make some changes. Couple these issues with the introduction of several cutting edge technologies, such as a 1KW Power Supply, Quad SLI Graphics and Physics Accelerators, and the result is the delay that you have been experiencing.
We are serious about product quality at Dell. We all understand how complicated each component of a computer system is, especially a system like the XPS 700. We have to test them all to ensure that the system meets our reliability expectations. We test exhaustively – with the intention of delivering a system with unmatched quality to our customers.
While this delay is not what we desire, we will not compromise on the quality of this box. We are very close to resolving the issues. We expect to have systems shipping within the next few weeks, and then we will ramp production to fulfill existing orders. We will not ramp faster than our quality processes will allow – there is no compromise on quality – so we need your patience.
Please accept our apologies for the delay, and please understand that we are working as quickly as we can to resolve the issues to bring you the level of excellence and quality you expect from Dell.