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stampinnut

updated

22 years ago

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9365

February 16th, 2005 03:00

What did I do wrong

I got a Dell finally deleted McAfee spyware and now I cant open help windows nor run my photo programs In my adobe photo elements 2.0 the message says unable to continue because of a hardware or system error.  This error is unrecoverable. Then when you close that box it says the instruction at 0x0b98d7e3 referenced memory at 0x8f9d07d8 the memory could not be written. Then I try to run my micro soft picture it and says object bad failure please run set up...I uninstalled reinstalled no help...then I did a diganostic test all tests passed tried to restore but wont go back into the year of 2003 got this pc in 2002 dim 2400.  Have any idea what happened..I think it took something with it when I delete the mcaffe program but parts of it r still on here.  Funny everything worked fine till I did this and I checked for hardware conflicts and there was none.  I do not know much about pcs but I tried waht the book said to do.  Please let me know if you can help...Thanks in advance....lost and confused in a techie world......Stamp
  • Joz

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    Posted February 16th, 2005 17:00

    try reïnstalling xp. Maybe the only solution, and when everything is installed, never ever install mcaffee software again ;)
  • RoHe

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    Posted February 16th, 2005 18:00

    From your post, I'm assuming the PC still boots to the desktop, so before reinstalling XP which will delete all your personal files. Try a few less drastic things. Go out to the C: prompt and type: chkdsk C:/f
    Then go back to the desktop and restart the system normally. Chkdsk will run before XP boots the next time and fix errors on your HD.

    Then run System File Checker (SFC) to see if some system file(s) got deleted or damaged. Click start>run and type in: sfc /scannow
    (There's a space between sfc and / ). SFC may ask for your XP reinstall CD so have it handy. If this doesn't help, repost your problem in the XP forum.

    Ron
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    Posted February 17th, 2005 14:00

    Hope I am replying to this right...thank you for your help however this did not work...would not take my xp cd...I will try xp forum and if that dont work I think I will forget the world of tech!
    Stamp
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    Posted February 17th, 2005 14:00

    I hope I am doing this right....I am affraid to reinstall the xp cd it is a version of sp1 when I have sp2 on here.  Thanks anyway
    Stamp
  • RoHe

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    Posted February 17th, 2005 16:00

    When would it not take your XP CD? When you tried to run System File Checker?

    The regulars on the XP forum can tell you how to prepare a CD which has XP SP2 starting with your current CD so you can install it all at once.

    Good luck!
    Ron