I will assume youre talking about your XPS Gen 3. You havent really started at the beginning. What was wrong with your monitor? I am not sure what the circumstances are, but they should be replacing your monitor wit the same model (unfortunately it will most likely be a used one since the one you have they probably dont make anymore. They should NO downgrade you to a smaller monitor, very unacceptable. Dont allow it)

 

I am assuming the tech that came to your home told you you would get a new computer. You need to tell dell that the tech said you would be getting a new computer, though the tech really had no right to tell you that. Most techs that come to your home are a 3rd party and do not work for Dell so there might not be much you can do about that. But from what you are saying it seems that Dell phone support told you they would send you a NEW computer, correct?

 

Next you need to speak to someone higher up. You should explain that the computer is a FIRE HAZARD. Do you know the specs on the one they shipped you?  If they send you a used computer (after they promised new) or something new that is not at all comparable REFUSE IT AT THE DOOR. They wont like the fact that they have to pay for return shipping because you refused it but tough, they promised a new computer not used. If you accept it, they will most likely force you to pay return shipping.

 

This whole scinareo is very confusing for me. As far as I know you should not be getting a new computer for a computer that is no longer under a 21 day warranty. Parts and labor would be all that is covered under extended warranty. If they do have your model in their "outlet" they would rob parts from other machines to match your computer. If they do not then I think they would do what is cheapest for them, somehow find the parts, or give you a new comparable computer.

It appears to me that you have been dealt with honestly and fairly by the Dell representatives.  No one should expect a brand new computer when their old one crashes.  You have Windows 98 installed and I don't think Microsoft even supports that operating system anymore.  I know Windows ME is definitely not supported and I would be extremely careful getting on the Internet with either of those systems without an up-to-date firewall and virus protection software.  Computer systems really don't last too long but, if it's still under warranty, you deserve to have it repaired to your complete satisfaction.  I would strongly suggest purchasing a new system though running with the latest technologies (Dell/BestBuy/Wal-Mart sell very cheap and excellent computer systems).  Many new techs probably have difficulty figuring out why your system isn't booting with Windows 98 installed but I'm sure they'll do their best finding a solution.  You just have to be patient or go out and find a new or used system.  I hope you get your problems sorted out to your satisfaction soon!

 

Best regards,

Jim

I can sympothize with you..ordered a new system dec14,called to change processor on the 17 was told already shipped and could not change. I was fine with that, the original processor was okay. When I checked the order status the next day there sit another order, duplicate to my first except for the processor..When I called back took, forever to make the rep understand.Dell definitely has a lanquage problem with its customer service reps. Finally she got the printer and power strip cancelled but the xps had already been shipped.The fedx deliveryman that delivered my original order knew they duplicated and called me when he had the next delivery and I had him send it back,or so I thought. Today the monitor showed up, now I do not know what they sent back.This all could have been avoided if on the first call to change,the rep just should of dropped it at that,not duplicate the order. Now I have a nightmare unfolding..I am still waiting for dhl to deliver my printer and power strip for my original order,was supposed to be 2nd business day.Tracking numbers show it has been put on the courier's truck twice now and still they have not got it here. Right now my future business dealings with Dell are pretty slim.Sorry for my life story,but have to do something to stay sane over this mess.