UNSOLVED
no sound
HI, I have an issue with a friends dell c521 with on board sound running win xp home sp3, when I first took a look at it for him there was an
! mark beside the device under the sound devices in device manager so I uninstalled the device and rebooted the system. Once it rebooted into
windows it found new hardware, a pci device and I tried to reinstall the sound drivers but I got a message saying the sydtem does not support the driver you are trying to install.
I've tried installing the chipset driviers again but still no luck and under the system devices there is a yellow ! beside a pci device.
Any help would be appreciated.
Thank you so much for you help, it was driving me mad trying to find out how to get the bus driver I needed.
To think it was sitting in that folder all of the time makes me laugh I was trying to locate the file using the vend id but didn't have much luck and when I did come across one the link was dead. So glad I came here, once again thank you Alexandra
Ankit_Test
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Posted September 19th, 2011 05:00
ghhAlexandra_P
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Posted September 19th, 2011 14:00
Glad that helped. :)
Alexandra_P
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Posted September 18th, 2011 22:00
Just to be sure, exactly which audio driver did you try to install?
Of the 4 listed on Dell's download pages, the actual integrated audio device is the last one - Sigmatel (Dell file name R132395). The two labeled "Integrated Audigy" are for add-on software to "enhance" the Sigmatel, but isn't really a true audio device driver - the Sigmatel still has to be installed and working first. The SoundBlaster XiFi, however, is an added PCI card in a slot. If you do download a driver from the Dell site, DO NOT use the Dell download manager, use the browser option - the download manager is buggy.
support.dell.com/.../driverslist.aspx
If it's the correct Sigmatel driver and still won't install, hard to know exactly what's going on - especially without knowing what messed up the audio in the first place. But a shot in the dark anyway.....
In device manager, check if the "Microsoft UAA Bus Driver for High Definition Audio" is installed under System devices. If it's not there, then XP won't accept the Sigmatel driver - HD integrated audio is not native to XP, it needs a hotfix. The hotfix should be installed as part of the Sigmatel package you downloaded from the Dell site - the whole thing is supposed to extract and auto-run when you double click-it - but it might not completely "take" for some reason.
If that sounds right, find the Sigmatel audio folder (default should be C\Dell\Drivers\R132395, though it could be somewhere else), then dig through it and find a subfolder like R132395\HDAQFE\Win2k_XP\us\KBXXXXXXX.exe. It's probably KB835221, but could be KB888111. Try running that file, reboot, and see if the UAA driver shows up. THEN try running the Sigmatel driver install again (setup.exe in the Sigmatel driver folder).