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geneneedshelp
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April 20th, 2001 05:00
MS Word 2000 NOT RESPONDING
Hello Friend,
I hope you can help ...
SYSTEM RESOURCES = 94% FREE!
Word 2000 is not responding.
Msg received, "Dangerously Low in Resources"!
Thorough Scan, AntiVirus and Defrag = system is free of errors / viruses ... CD was tested ...
Programs and applications were UN and RE-installed several times ... BUT, I still cannot open Word -- nor can I open existing files saved to floppy disc.
Any IDEAS?
Thanks ... in advance!
I hope you can help ...
SYSTEM RESOURCES = 94% FREE!
Word 2000 is not responding.
Msg received, "Dangerously Low in Resources"!
Thorough Scan, AntiVirus and Defrag = system is free of errors / viruses ... CD was tested ...
Programs and applications were UN and RE-installed several times ... BUT, I still cannot open Word -- nor can I open existing files saved to floppy disc.
Any IDEAS?
Thanks ... in advance!
KayH
1116 Posts
132
0
Posted April 20th, 2001 12:00
Hi,
If your resources free are shown to be 94% using the Properties | Performance tab in the context menu for My Computer immediately prior to attempting to open Word 2000, and you are unable to open the program at all, then there is clearly something wrong. Have you rebooted in Safe Mode and attempted to open the program? If so, and if it will open, then something in the background is interfering, possibly the AV program (sheer speculation on my part as to the program interfering). If the documents you are trying to open involve several fonts, Microsoft indicates that this is a known problem in Word. Their suggestion is to clean-boot in order to use the program to work with the documents. If the program still will not open, there are some things to try, where this is Word:
1. Rename the normal.dot file (to something like normalold.dot) related to your identity or user profile, in case there is something wrong with this file. It costs you any customizing you have done with Word, but this can be redone when the file rebuilds when Word is opened again.
2. Be sure you have enough room for Windows to have a good-sized swap file. I like to give it at least 250 MB minumum free space on the hard drive for this purpose.
If you could try some of this and report back, it would be helpful. There are instances of your problem reported at various help forums on the internet, but no one provided a solution that I could find.
Kay