You have to troubleshoot the system with them on the phone.  Once deteremined that the part(s) is(are) dead, they will send you a new one and give you the option of sending a tech to replace the parts.

Dell will fix your computer, just work with them & take a breath & let it out... It might not be overnight but they will fix it. Or after time it will upgrade & they will replace it... I had an old Dem. 8300 that they replaced with the XPS400 so take heart it will happen...

 

 

 

:smileywink:

 

Do not give up...

I've only had my 420 a few days and luckily have found out how bad their service is while I can still have picked up for free for a full refund.  End of the Dell problem. I think I've had a narrow escape. :)

Over several years, I have had 4 home service calls by the Dell selected service personnel.  I have never been disappointed and service has always been outstanding by the on-site technicians.  I have been well pleased.  And Dell has always responded to any issues either by quickly shipping a part that I can replace or sending an on-site technician who brings the parts with him.  Most recent experience was a Motherboard issue in an XPS Gen4 which had 3 1/2 years of service (under warranty).  Called Dell on a Saturday morning.  Went through the necessary on-phone troubleshooting steps to isolated the needed part.  Dell sent me an e-mail on Monday saying the parts were shipped to the on-site technician.  Tuesday morning, the on-site technician called saying he had the parts and he drove 60 miles to my home. He arrived and installed the new Motherboard and within 45 minutes and the XPS Gen4 up and running.  What other company will do that?

I say thanks Dell!

It can be frustrating trying to navigate the maze that is dell support. My advice is to make sure you are talking to "XPS" support, and not anyone else. Try 1-800-822-8965, and make sure to insist on talking to an XPS support person. Hope this helps.