
UNSOLVED
Dell's long-time voice record problem
I've been trying for two days to get my microphone to record at a level I can hear. AND YES DEAR DELL REPS, I have purchased a new mic. and tested it on a non-Dell PC . . . it works perfectly.
After almost an hour online with a less-than-helpfull person struggling with English, I was told to buy yet another mic, but this time from Dell!!! Then I discover that there are many long threads here that have been closed off by Dell but that discuss an ongoing problem here.
http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877
. . . and dozens of other Google hits.
Does anyone know how to fix this simple little problem?
After almost an hour online with a less-than-helpfull person struggling with English, I was told to buy yet another mic, but this time from Dell!!! Then I discover that there are many long threads here that have been closed off by Dell but that discuss an ongoing problem here.
http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877
. . . and dozens of other Google hits.
Does anyone know how to fix this simple little problem?
Responses (15)
Solutions (0)
Sam_Kim_1_yahoo
31 Posts
1129
0
Posted May 21st, 2006 05:00
What is your system's model name and what soundcard do you have?
@LoZo006 wrote:
I've been trying for two days to get my microphone to record at a level I can hear. AND YES DEAR DELL REPS, I have purchased a new mic. and tested it on a non-Dell PC . . . it works perfectly.
After almost an hour online with a less-than-helpfull person struggling with English, I was told to buy yet another mic, but this time from Dell!!! Then I discover that there are many long threads here that have been closed off by Dell but that discuss an ongoing problem here.
http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877
. . . and dozens of other Google hits.
(Could you give the links to the threads that have been closed off?)
.- Progress...I have a brand new Dimension 5150 which arrived with the well known low volume microphone problem.I downloaded and installed the latest Sigmatel drivers from this Dell site and the problem has greatly reduced. Still not as good as my old PC, but Skype is now almost useable if I talk loudly.I'm still not happy... I prefer to talk on the phone not yell. Has anyone had better success by putting in a PCI sound card?
Sam_Kim_1_yahoo
31 Posts
1129
0
Posted May 26th, 2006 05:00
@LoZo006 wrote:
My system is a Dimension 4700 with the onboard SoundMAX Digital Audio instead of an actual sound card. I'm thinking about buying a SoundBlaster card to see if that would fix it.
Try enabling "Microphone 20db boost" or "Microphone Boost":
Control Panel, Sound & Audio Devices, Volume tab. Click Advanced button. In Volume Control, click Options, Properties and check Recording. Put check marks to all the items listed -- one of them should be Microphone. When you click OK, Recording Control should open. See if you see Advanced button below Microphone. If you don't, click Options and then put a check to Advanced Control. Click Advanced Control and you should now see "Microphone 20db boost" or "Microphone Boost". Put a check mark and close.
If your mic vol is still too low, then your system is contaminated with the infamous "low mic vol" bug. And there is no guarantee the issue will disappear even if you get a new soundcard.
.- Yes, one of the new microphones I bought and tried is a USB mic. . . . The problem is the same, although by doing everything advised above (microphone boost, volumen all up, etc.) AND nearly shouting, the voice is loud enough to hear, but the quality is horrible.
What is really frustrating is that it worked fine for almost one year, and then it just quit working. So it must be some registry problem, but Dell refuses to help. . . . Maybe a SoundBlaster card AND a Gateway computer might solve the problem. - Same problem here, and I am so tired of shouting. What's more though, when I use Yahoo mess and I plug the from mic, it mutes everything. So I cannot use my headphones that come with a mic.
Did everything, reinstalled drivers, enable the boost, changed the microphone, talked to Dell support, and so on, but I still have to yell each time I use it. I've lost the will to call tech support again, and I have multple problems (monitor, hard drive, sound) with this system (dimension 5150), so I guess it is going on ebay.

SteveDrew
2 Posts
1129
0
Posted May 19th, 2006 21:00
I have a standard dimension 8400 with integrated sound and had purchased a Logitech USB mike
at Best Buy a few months ago, it works great on both instant messaging and the sound recorder
on the PC.
Steve
Dim 8400