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LoZo006

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21 years ago

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LoZo006

3 Posts

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28390

May 18th, 2006 21:00

Dell's long-time voice record problem

I've been trying for two days to get my microphone to record at a level I can hear. AND YES DEAR DELL REPS, I have purchased a new mic. and tested it on a non-Dell PC . . . it works perfectly.

After almost an hour online with a less-than-helpfull person struggling with English, I was told to buy yet another mic, but this time from Dell!!! Then I discover that there are many long threads here that have been closed off by Dell but that discuss an ongoing problem here.

http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447

http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877

. . . and dozens of other Google hits.

Does anyone know how to fix this simple little problem?
  • SteveDrew

    2 Posts

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    Posted May 19th, 2006 21:00

    I have a standard dimension 8400 with integrated sound and had purchased a Logitech USB mike

    at Best Buy a few months ago, it works great on both instant messaging and the sound recorder

    on the PC.

    Steve

    Dim 8400

  • 1129

    0

    Posted May 21st, 2006 05:00


    @LoZo006 wrote:
    I've been trying for two days to get my microphone to record at a level I can hear. AND YES DEAR DELL REPS, I have purchased a new mic. and tested it on a non-Dell PC . . . it works perfectly.

    After almost an hour online with a less-than-helpfull person struggling with English, I was told to buy yet another mic, but this time from Dell!!! Then I discover that there are many long threads here that have been closed off by Dell but that discuss an ongoing problem here.

    http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=55447
    http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=21877

    . . . and dozens of other Google hits.

    What is your system's model name and what soundcard do you have?

    (Could you give the links to the threads that have been closed off?)



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  • kiwk

    4 Posts

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    Posted May 25th, 2006 10:00

    Progress...
     
    I have a brand new Dimension 5150 which arrived with the well known low volume microphone problem.
     
    I downloaded and installed the latest Sigmatel drivers from this Dell site and the problem has greatly reduced.  Still not as good as my old PC, but Skype is now almost useable if I talk loudly.
     
    I'm still not happy... I prefer to talk on the phone not yell.  Has anyone had better success by putting in a PCI sound card?
     
  • LoZo006

    3 Posts

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    Posted May 26th, 2006 00:00

    My system is a Dimension 4700 with the onboard SoundMAX Digital Audio instead of an actual sound card. I'm thinking about buying a SoundBlaster card to see if that would fix it.
  • 1129

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    Posted May 26th, 2006 05:00


    @LoZo006 wrote:
    My system is a Dimension 4700 with the onboard SoundMAX Digital Audio instead of an actual sound card. I'm thinking about buying a SoundBlaster card to see if that would fix it.

    Try enabling "Microphone 20db boost" or "Microphone Boost":

    Control Panel, Sound & Audio Devices, Volume tab. Click Advanced button. In Volume Control, click Options, Properties and check Recording. Put check marks to all the items listed -- one of them should be Microphone. When you click OK, Recording Control should open. See if you see Advanced button below Microphone. If you don't, click Options and then put a check to Advanced Control. Click Advanced Control and you should now see "Microphone 20db boost" or "Microphone Boost". Put a check mark and close.

    If your mic vol is still too low, then your system is contaminated with the infamous "low mic vol" bug. And there is no guarantee the issue will disappear even if you get a new soundcard.


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  • kiwk

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    Posted May 26th, 2006 10:00

    Boost?  Been there done that...
     
    Even with the new drivers the boost is a must, as well as volume at 100%.  A good strong voice is still needed after that.
  • kiwk

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    Posted May 26th, 2006 10:00

    Has anyone tried a USB microphone? 

    All comments thus far refer to the DELL supplied sound hardware.

  • LoZo006

    3 Posts

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    Posted May 26th, 2006 11:00

    Yes, one of the new microphones I bought and tried is a USB mic. . . . The problem is the same, although by doing everything advised above (microphone boost, volumen all up, etc.) AND nearly shouting, the voice is loud enough to hear, but the quality is horrible.

    What is really frustrating is that it worked fine for almost one year, and then it just quit working. So it must be some registry problem, but Dell refuses to help. . . . Maybe a SoundBlaster card AND a Gateway computer might solve the problem.
  • iantz

    34 Posts

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    Posted May 26th, 2006 14:00

    Same problem here, and I am so tired of shouting. What's more though, when I use Yahoo mess and I plug the from mic, it mutes everything. So I cannot use my headphones that come with a mic.

    Did everything, reinstalled drivers, enable the boost, changed the microphone, talked to Dell support, and so on, but I still have to yell each time I use it. I've lost the will to call tech support again, and I have multple problems (monitor, hard drive, sound) with this system (dimension 5150), so I guess it is going on ebay.
  • vdzack

    12 Posts

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    Posted June 26th, 2006 20:00

    I just bought a Skype mike. It's got two connections. I plugged the green one into the microphone jack, but what do I do with the red one? I tried recording....nothing.