DebbieK,

In the first place, you were given incorrect information--Dell does in fact know about Windows 2K and will provide support for it if it was installed on your computer. Giving the technician you spoke to the benefit of the doubt, I hope that he/she thought that you had bought and installed it yourself, which would absolve Dell of support responsibility.

That being said, are you receiving any error messages in IE when you experience problems? If so, if you post them here chances are someone may be able to provide assistance in solving them. Are you having any other problems with your new system?

Should you decide to return your new computer, remember that you have 30 days within which to do so, but Windows 2000 is a far superior operating system to Windows ME and I suspect that in the end you will not regret getting the system with it installed.




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Denny,
Thanks for writing back. The tech did know that it was purchased with win2000 on it. I also called customer care and they told me the same thing.
My first Dell works great. No freezing no problems. It is now my husband's computer.
Anyway, when it freezes there are no errors. It just sits there forever, I hit control, alt and delet and go to task manager. IE is not responding so I click to end the task then end task on the second screen and it freezes there. The only way to get out of it is to control alt and delete again and to click shut down. I have to do this every single time in IE. I can only go to Dell pages it seems. Everything else is working great.
Thanks again for replying to my message, I was so frustrated when I wrote it.
Debbie

Denny,
I am going to give the tech the benefit of the doubt because the other day when I called, I was asking about the possiblity of putting win98se on my computer. They may have made a notation that I did that and now are not supporting the software. I am going to call back and let them know I still have the original operating system on my computer.
I just bet that is what happened. If they had checked, they would have seen that 2000 came on my computer and I didn't change operating systems but I will call to clear this up now.
Debbie

Debbie,

If IE is the only thing that is giving problems, you might try going to Start|Settings|Control Panel|Add/Remove Programs, selecting Microsoft Internet Explorer 5.x and Internet Tools and choosing the "Repair" option from the context menu. I don't know what version of IE you received with your operating system, but if you don't have 5.5 you can upgrade to that and you also have the option of installing IE 6 beta (which is performing fine for me, even though it is a beta).

In the event IE 5.x and Tools isn't listed in Add/Remove Programs you can get it listed there by using the procedures available here (at the very bottom of the article).

Sorry, your browser doesn't support Java.

Want to make a hyperlink in your post, want to add a graphic or sound file, need to troubleshoot a non-working Java applet, want to build an attractive signature? These capabilities can be yours if you visit Denny's DellT@lk Tutorials.
For help in deciding what can be eliminated from your Startup list, take a look here.
Want to get rid of Network Neighborhood, change your Registered Owner name? Check out the little utilities at Delltalk Tweekz.
Ready to sign up for Web server space? Want to learn FTP? Visit Web Presence for Beginners.

Message Edited on 06/02/01 09:28PM by thcdgardner

Hi Debbie,

Hope you got your IE problems worked out. I have a 1.3GB 8100 since February and it works just fine. I know a lot of people bash MS ME operation system but I really have never had a problem with it. Of course I'm not a gamer but do a lot of business stuff and digital video and audio. Win2000 is more geared to business apps and heavy-duty networks.

This info probably doesn't help you now but wanted to share my experience. I just hope I don't start a firestorm amongst the people who aren't too crazy about ME.

Regards,

TG