UNSOLVED
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Posted July 24th, 2003 16:00
And for completeness the Dell version DOESN'T have:
- a Gameport/MIDI adapter
- The capability to connect an Audigy 2 drive bay
- The 2 good quality games and DVD-Audio sampler included with the retail version
Also I believe (Dell please feel free to correct if I am wrong) that you cannot use the Creative drivers with the Dell card. This means some delay at least in getting the latest bug fixes/performance upgrades/feature enhancements.
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Posted July 25th, 2003 12:00
The Dell Audigy 2 is functional not equal to the original.
Als some hardware components on the PCB are missing.
In addition to above reply, the addressable Soundfontmemory seems to be limited to 12MB.
So far Dell support cannot give a solution for this.
They claim this is a software issue which should be adressed by Creative.
Creative says this is a Dell OEM product which Dell should support.
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Posted August 4th, 2003 12:00
The Dell version of the Audigy 2 has some major BUGS! The system will lock up, for no reason at all... You have to shut it down and re-start! The problem has existed with my system since I received it 2 months ago!
I have decided to ask Dell for a RMA for the sound card and I will purchase a real Audigy 2 locally!
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Posted August 5th, 2003 04:00
Audigy 2 retail (you can buy from Dell $20-30 cheaper than the 'big stores') sounds great with Logitech Z-560 4.1 400watt speakers !!
(Audigy 2 has 6.1 support)
"Nothing" is missing..not an OEM product.
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Posted August 5th, 2003 11:00
Well, you would think that I got the full version from the start... It wasn't until I started reading this message board that I realized that it was not the retail version.
If there was a note on the web site mentioning the fact that the card they are selling is OEM and not the full retail version, a lot of confusion would be eliminated.
I feel like Dell is doing a bait and switch which is why I chose to buy it retail... That way I know I'm getting the real deal!
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Posted August 7th, 2003 03:00
You have a GREAT point there. I have just spent over 2 hours reading throught EVERY page that was in any way related to my purchase of my new XPS system, which btw ONLY offers the "audigy 2" card. NEVER does it mention that it is an OEM part. It lables the sound card as "Sound Blaster Audigy 2". The EXACT same name as on the official site. The official site is at http://www.creative.com. For those of you in the know, please check here and double check my next statement. These appear NOT to be the features which are provided on the Dell systems.
Dell may very well have a law suit looming on the horizon. One person compliaing about having to spend $200+ to replace a product with the correct item is not that big of a deal to a big corp like Dell. However, if they should all get together, say, in a class action, that adds up to serious dough and clout. I hope that those who intended to use all of the functions on the sound card can convince dell to fix it, and never let this happen again. However, with the recent practices of dell, like moving its award winning support to India and the land of no english, I have my doubts.
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Posted August 7th, 2003 12:00
@mithrander wrote:
However, with the recent practices of dell, like moving its award winning support to India and the land of no english, I have my doubts.
OMG!
That's why I constantly had to ask technical support to repeat what they were saying! I just thought it was bad luck that I always got someone who has yet to learn to effectively speak the English language! (also the reason all future contact will be via email)
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Posted August 7th, 2003 21:00
None of this excuses calling it a Creative Soundblaster Audigy 2. This refers to a specific product from Creative and the Dell version aint it.
If Dell called it a "Dell 5.1 Sound card (using Creative Audigy 2 technology)" nobody could complain.
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Posted August 8th, 2003 11:00
@Jong1 wrote:
None of this excuses calling it a Creative Soundblaster Audigy 2. This refers to a specific product from Creative and the Dell version aint it.
If Dell called it a "Dell 5.1 Sound card (using Creative Audigy 2 technology)" nobody could complain.
I agree 100%! I know if I had known that it was an OEM version in lieu of the retail version, I wouldn't have paid for the upgrade.
DELL-Cody
2 Intern
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2166 Posts
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Posted July 24th, 2003 14:00
At the hardware level, the main difference is the presence of the front audio connector on the Dell OEM version. This connector is the only unlabeled connector in this diagram.